Retail & Patient Dining Inhouse Service Manager

2 weeks ago


London, Greater London, United Kingdom North Middlesex University Hospital Full time

Job Overview

We are excited to announce a fantastic opportunity for a skilled Operations Manager to join our team at North Middlesex University Hospital NHS Trust.

To lead, motivate, manage, and coordinate the efficient delivery of Patient Catering Services, Retail Outlets (Costa & Restaurant), and Hospitality/Vending Functions for patients, staff, and visitors. Responsible for maintaining high service standards, reviewing work schedules, and collaborating with various teams within the hospital.

To lead the services, manage staff, oversee budgets, and ensure seamless catering services even during staff absences. Additionally, responsible for innovation in menu development and maintaining Health & Safety standards in all areas.

Main Duties of the Job

The Retail & Patient Dining Inhouse Service Manager will oversee Health & Safety across all services, manage innovation in menu development, and ensure the smooth operation of food services.

  • Provide food services to wards and departments
  • Manage food suppliers and catering orders
  • Maintain 24/7 vending services
  • Advise on developing catering services at other hospitals

Working for Our Organisation

North Middlesex is an integral part of the North Central London integrated care system, working closely with NHS and local authority organizations. As part of our commitment to excellence, we offer training opportunities for various medical and nursing students.

Detailed Job Description and Main Responsibilities

Take charge of all Catering, Vending & Hospitality services at the Trust, ensuring they meet high standards and are within budget. Manage staff, maintain health and safety standards, and liaise with external partners as needed.

  • Ensure statutory and quality standards are met
  • Maintain a safe financial environment
  • Oversee equipment maintenance and replacements
  • Monitor food outlets for service quality

Person Specification

Education and Qualifications

Essential Criteria

  • City and Guilds or equivalent
  • RIPHH Diploma or equivalent
  • Allergen qualification
  • Master's in finance or equivalent
  • Leadership and Management qualification

Desirable Criteria

  • Additional Bakery Qualifications

Skills

Essential Criteria

  • High accuracy in accounting
  • Knowledge of Health & Safety standards and procedures
  • Proficiency in various software programs

Desirable Criteria

  • Additional Bakery Qualifications


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