Current jobs related to Customer Service - Rotherham, Rotherham - NatWest Group

  • Customer Service Representative

    4 weeks ago

    Rotherham, Rotherham, United Kingdom Interaction - York Full time

    Customer Service RoleAbout the RoleWe are seeking a skilled and confident Customer Service Advisor to join our team at Interaction - York. As a Customer Service Representative, you will be the first point of contact for our clients, responsible for engaging with customers, providing support with a number of various queries, and ensuring that the customer is...

  • Customer Service Representative

    4 weeks ago

    Rotherham, Rotherham, United Kingdom Interaction - York Full time

    Customer Service RoleWe are seeking a skilled and confident Customer Service Advisor to join our team at Interaction - York. As a Customer Service Representative, you will be the first point of contact for our clients, responsible for engaging with customers, providing support with a number of various queries, and ensuring that the customer is dealt with in...

  • Customer Service Representative

    2 weeks ago

    Rotherham, Rotherham, United Kingdom Elevation Recruitment Group Full time

    Customer Service Administrator **About the Role** We are seeking a highly skilled Customer Service Administrator to join our team at Elevation Recruitment Group. As a Customer Service Administrator, you will be responsible for providing exceptional customer service to our clients in a fast-paced environment. **Key Responsibilities** * Respond to customer...

  • Customer Service Representative

    2 weeks ago

    Rotherham, Rotherham, United Kingdom Elevation Recruitment Group Full time

    Customer Service Administrator **About the Role** We are seeking a highly skilled Customer Service Administrator to join our team at Elevation Recruitment Group. As a Customer Service Administrator, you will be responsible for providing exceptional customer service to our clients in a fast-paced environment. **Key Responsibilities** * Respond to customer...

  • Customer Service Representative

    2 weeks ago

    Rotherham, Rotherham, United Kingdom Interaction - York Full time

    Customer Service Advisor Role OverviewWe are seeking a confident and energetic individual to join our team as a Customer Service Advisor. This role involves taking inbound customer calls and providing support with various queries in a professional manner.As a Customer Service Advisor, you will be the first point of contact for our company, responsible for...

  • Customer Service Representative

    2 weeks ago

    Rotherham, Rotherham, United Kingdom Elevation Recruitment Group Full time

    Customer Service Administrator **About the Role** We are seeking a dynamic and customer-focused individual to join our team as a Customer Service Administrator. As a key member of our team, you will be responsible for delivering exceptional customer service to our clients. **Key Responsibilities** * Respond to customer inquiries via phone, email, and...

  • Customer Service Representative

    2 weeks ago

    Rotherham, Rotherham, United Kingdom Elevation Recruitment Group Full time

    Customer Service Administrator **About the Role** We are seeking a dynamic and customer-focused individual to join our team as a Customer Service Administrator. As a key member of our team, you will be responsible for delivering exceptional customer service to our clients. **Key Responsibilities** * Respond to customer inquiries via phone, email, and...

  • Customer Service Representative

    2 weeks ago

    Rotherham, Rotherham, United Kingdom Elevation Recruitment Group Full time

    Customer Service Representative OpportunityWe are seeking a highly skilled and multilingual Customer Service Representative to join our team at Elevation Recruitment Group. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, utilizing your language skills to communicate effectively and...

  • Customer Service Representative

    3 weeks ago

    Rotherham, Rotherham, United Kingdom Elevation Recruitment Group Full time

    Customer Service Representative OpportunityWe are seeking a highly skilled and multilingual Customer Service Representative to join our team at Elevation Recruitment Group. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, utilizing your language skills to communicate effectively and...

  • Customer Service Representative

    2 weeks ago

    Rotherham, Rotherham, United Kingdom WebHelp UK Full time

    Job SummaryWe are seeking a highly skilled and enthusiastic Customer Service Representative to join our team at WebHelp UK. As a Customer Service Representative, you will be responsible for delivering exceptional customer service to BMW Group customers, providing them with a premium experience that matches the quality of the brand.Key ResponsibilitiesProvide...

  • Customer Service Representative

    2 weeks ago

    Rotherham, Rotherham, United Kingdom WebHelp UK Full time

    Job SummaryWe are seeking a highly skilled and enthusiastic Customer Service Representative to join our team at WebHelp UK. As a Customer Service Representative, you will be responsible for delivering exceptional customer service to BMW Group customers, providing them with a premium experience that matches the quality of the brand.Key ResponsibilitiesProvide...

  • Customer Service Representative

    1 week ago

    Rotherham, Rotherham, United Kingdom Interaction - York Full time

    Customer Service Advisor**About the Role:**We are seeking a confident and energetic individual to join our team as a Customer Service Advisor. As a key member of our team, you will be responsible for providing exceptional customer service to our clients.**Key Responsibilities:*** Provide timely and effective responses to customer inquiries* Resolve customer...

  • Customer Service Representative

    1 week ago

    Rotherham, Rotherham, United Kingdom Interaction - York Full time

    Customer Service Advisor**About the Role:**We are seeking a confident and energetic individual to join our team as a Customer Service Advisor. As a key member of our team, you will be responsible for providing exceptional customer service to our clients.**Key Responsibilities:*** Provide timely and effective responses to customer inquiries* Resolve customer...

  • Customer Service Representative

    2 weeks ago

    Rotherham, Rotherham, United Kingdom WebHelp UK Full time

    {"h1": "Customer Service Advisor", "p": "At WebHelp UK, we're seeking a skilled Customer Service Advisor to deliver exceptional support to BMW Group customers. As a key member of our team, you'll be responsible for providing top-notch service, resolving customer inquiries, and building lasting relationships.**Key Responsibilities:*** Provide exceptional...

  • Customer Service Representative

    2 weeks ago

    Rotherham, Rotherham, United Kingdom WebHelp UK Full time

    {"h1": "Customer Service Advisor", "p": "At WebHelp UK, we're seeking a skilled Customer Service Advisor to deliver exceptional support to BMW Group customers. As a key member of our team, you'll be responsible for providing top-notch service, resolving customer inquiries, and building lasting relationships.**Key Responsibilities:*** Provide exceptional...

  • Customer Service Representative

    2 weeks ago

    Rotherham, Rotherham, United Kingdom Interaction - York Full time

    We are seeking a confident and energetic individual to join our team as a Customer Service Advisor at Interaction - York. As a key member of our customer-facing team, you will be responsible for engaging with customers, providing support with various queries, and ensuring a positive experience.Key Responsibilities:Build rapport with customers in a...

  • Customer Service Representative

    2 weeks ago

    Rotherham, Rotherham, United Kingdom Interaction - York Full time

    We are seeking a confident and energetic individual to join our team as a Customer Service Advisor at Interaction - York. As a key member of our customer-facing team, you will be responsible for engaging with customers, providing support with various queries, and ensuring a positive experience.Key Responsibilities:Build rapport with customers in a...

  • Customer Service Representative

    4 weeks ago

    Rotherham, Rotherham, United Kingdom Interaction - York Full time

    We are seeking a highly motivated and customer-focused individual to join our team at Interaction - York as a Customer Training Support Advisor. This role involves taking inbound customer service calls and providing support with various queries in a professional manner, promoting a positive experience.As a Customer Service Advisor, you will be the first...

  • Customer Service Representative

    6 days ago

    Rotherham, Rotherham, United Kingdom Nationwide Building Society Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Representative. As a key member of our branch team, you will be responsible for providing exceptional customer service and support to our members.Key ResponsibilitiesProvide personalized service to customers, responding to their queries and resolving...

  • Customer Service Representative

    6 days ago

    Rotherham, Rotherham, United Kingdom Nationwide Building Society Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Representative. As a key member of our branch team, you will be responsible for providing exceptional customer service and support to our members.Key ResponsibilitiesProvide personalized service to customers, responding to their queries and resolving...

Customer Service

3 months ago

Rotherham, Rotherham, United Kingdom NatWest Group Full time
Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.


This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Customer Service & Operations Unit Leader

  • This is an opportunity to make a positive impact to our customers and colleagues
  • You'll be leading and motivating a team to deliver successful customer and business outcomes
  • Along with developing your existing people management skills, you'll be well positioned to advance your career in this fastpaced role
  • We're offering hybrid working with this role, so you'll be able to work in our Rotherham office twice a month and the remainder from home

What you'll do:


As a Customer Service & Operations Unit Leader, you'll be delivering successful customer and business outcomes by making sure that your unit is efficiently planned.

We'll look to you to focus on optimising capacity and managing operational escalations, disputes and risks.

You'll be working to really understand what our customers need, by actively reviewing performance targets and helping the team to identify trends and address areas of improvement.


We'll look to you to understand and drive the performance of your team and deliver improvements in productivity, efficiency and service performance by coaching, inspiring and developing your people.


Your responsibilities will include:

  • Leading process reengineering and automation initiatives, collaborating with our support functions to do so
  • Ensuring the engagement and development of colleagues, making sure that a plan in place for training and accreditation
  • Making sure that service levels are achieved, using resources optimally and reducing costs where possible
  • Helping to maintain uptodate process documents, contributing to the definition of performance targets, measurement and the reporting of critical MI to enable the right decision making
  • Delivering cost effective measures within the team and contributing to simplifying the organisation

The skills you'll need:


We're looking for someone with good people management skills, with the ability to successfully engage and motivate teams to success.

Alongside this, you'll have an understanding of people processes and policies.

We'll also expect you to have the ability to review processes with an analytical mind-set and maintain a focus on continuous improvement.


You'll also need:

  • Experience of leading and motivating a team to deliver excellent customer service within required SLAs
  • Experience of working closely with business stakeholders to deliver change or improvement to processes
  • Knowledge of Invoice finance policies and procedures would be advantageous
  • Experience of operational capacity planning and of Risk and Controls oversight
  • An understanding of risk, compliance and legal issues in different jurisdictions