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Client Service Advisor

3 months ago

Leeds, Leeds, United Kingdom Aon Full time

Client Service Advisor _Are you passionate about delivering better client outcome within a supportive environment?_

  • If so, then come and join our Credit International team that offers the flexibility to work both virtually and from our Leeds office_

Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.


As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.


Credit International

  • Aon Credit International offers a range of complementary solutions to protect businesses against trade credit risk, enhance business growth and facilitate access to trade finance. Trade credit risk is the risk of non-payment of commercial invoices for goodsor services.
We provide advice and design solutions in three key areas:

  • Credit Risk Protection
  • Credit Management
  • Trade Finance


We are the leading trade credit broker globally, with 93 people in eight location across the UK and Ireland, and 440 people in 57 countries around the world.


What the day will look like As a Client Service Advisor some of your key responsibilities will involve:

  • Working client manager/client directors, helping with retention and growth of existing accounts with effective client relationships and ongoing servicing needs.
  • Working on a portfolio of accounts to ensure that relevant information is shared among client team and required actions are taken to meet client's needs.
  • Acting as a contact point for clients
  • Dealing with Client and Insurer day to day matters arising e.g. chasing up and appealing credit limit decisions, following up progress on reported buyers overdue.
  • Assistance with preparing for Policy renewals
- gathering and analysing relevant data and preparation of the report.

  • Assisting with Claims verification and reporting process
  • Developing the client relationship
  • Providing advice to clients and colleagues on market developments
  • Responsible for working in accordance with the AON UK Limited Risk Management Framework and compliance with the AON UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affectthe business, intererst or reputation of any Group Company

Skills and experience that will lead to success Your skills and qualifications will ideally include:

  • An understanding and interest in the Credit Insurance market.
  • Enthusiastic and innovative team player.
  • Ability to handle significant workflow through efficient time management.
  • Ability to use industry IT systems to efficiently deliver client service.
  • Deliver consistent, positive operational results with the best balance of investment and efficiency.
  • Ability to find creative solutions to new problems as they arise.
  • Act with integrity and work in a way that positively impacts our clients, colleagues and communities.

How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce.

Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon.

Furthermore, all colleaguesenjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself.

We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work..

and we are all for it. We call thisSmart Working

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.