Current jobs related to Services Support Advisor - Nottingham, Nottingham - Newmedica

  • Service Advisor

    1 week ago

    Nottingham, Nottingham, United Kingdom Stoneacre Motor Group Full time

    {"h1": "Service Advisor Role at Stoneacre Motor Group", "p": "At Stoneacre Motor Group, we are seeking a skilled Service Advisor to join our team. As a Service Advisor, you will be responsible for delivering exceptional customer service, managing customer communications, and ensuring the smooth flow of information between the workshop and customers.Key...

  • Service Advisor

    1 week ago

    Nottingham, Nottingham, United Kingdom Stoneacre Motor Group Full time

    {"h1": "Service Advisor Role at Stoneacre Motor Group", "p": "At Stoneacre Motor Group, we are seeking a skilled Service Advisor to join our team. As a Service Advisor, you will be responsible for delivering exceptional customer service, managing customer communications, and ensuring the smooth flow of information between the workshop and customers.Key...

  • Service Advisor

    2 weeks ago

    Nottingham, Nottingham, United Kingdom Sytner Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused Service Advisor to join our team at Sytner Group. As a Service Advisor, you will play a vital role in providing exceptional customer care and ensuring seamless communication between our customers and the workshop.Key ResponsibilitiesProvide outstanding customer service and support to ensure...

  • Service Advisor

    2 weeks ago

    Nottingham, Nottingham, United Kingdom Sytner Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused Service Advisor to join our team at Sytner Group. As a Service Advisor, you will play a vital role in providing exceptional customer care and ensuring seamless communication between our customers and the workshop.Key ResponsibilitiesProvide outstanding customer service and support to ensure...

  • Service Advisor

    4 days ago

    Nottingham, Nottingham, United Kingdom Sytner Group Full time

    {"title": "Service Advisor", "description": "About the RoleWe are seeking a highly motivated and customer-focused Service Advisor to join our team at Sytner Group.As a Service Advisor, you will be the vital link between our customers and the workshop, providing outstanding customer care and ensuring that our customers receive the highest levels of...

  • Service Advisor

    4 days ago

    Nottingham, Nottingham, United Kingdom Sytner Group Full time

    {"title": "Service Advisor", "description": "About the RoleWe are seeking a highly motivated and customer-focused Service Advisor to join our team at Sytner Group.As a Service Advisor, you will be the vital link between our customers and the workshop, providing outstanding customer care and ensuring that our customers receive the highest levels of...

  • Service Advisor

    1 week ago

    Nottingham, Nottingham, United Kingdom Sytner Group Full time

    {"h1": "About the Role", "p": "At Sytner Group, we are seeking a skilled Service Advisor to provide exceptional customer care and be the vital link between our customers and the workshop. As a Service Advisor, you will inform and consult on vehicle servicing, keeping customers up to date at every stage while answering any questions or queries they may have....

  • Service Advisor

    1 week ago

    Nottingham, Nottingham, United Kingdom Sytner Group Full time

    {"h1": "About the Role", "p": "At Sytner Group, we are seeking a skilled Service Advisor to provide exceptional customer care and be the vital link between our customers and the workshop. As a Service Advisor, you will inform and consult on vehicle servicing, keeping customers up to date at every stage while answering any questions or queries they may have....

  • Service Advisor

    7 hours ago

    Nottingham, Nottingham, United Kingdom Sytner Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused Service Advisor to join our team at Sytner Group. As a Service Advisor, you will play a vital role in providing exceptional customer service and ensuring that our customers receive the highest level of care and attention.Your Key ResponsibilitiesProvide outstanding customer service and...

  • Service Advisor

    5 hours ago

    Nottingham, Nottingham, United Kingdom Sytner Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused Service Advisor to join our team at Sytner Group. As a Service Advisor, you will play a vital role in providing exceptional customer service and ensuring that our customers receive the highest level of care and attention.Your Key ResponsibilitiesProvide outstanding customer service and...

  • Service Advisor

    2 weeks ago

    Nottingham, Nottingham, United Kingdom BMW Group Retail Careers Full time

    About the RoleWe are seeking a highly skilled and customer-focused Service Advisor to join our team at BMW Group Retail Careers. As a Service Advisor, you will play a vital role in providing exceptional customer service and ensuring that our customers receive the highest level of care and attention.Key ResponsibilitiesProvide outstanding customer care and be...

  • Service Advisor

    2 weeks ago

    Nottingham, Nottingham, United Kingdom BMW Group Retail Careers Full time

    About the RoleWe are seeking a highly skilled and customer-focused Service Advisor to join our team at BMW Group Retail Careers. As a Service Advisor, you will play a vital role in providing exceptional customer service and ensuring that our customers receive the highest level of care and attention.Key ResponsibilitiesProvide outstanding customer care and be...

  • Service Advisor

    2 weeks ago

    Nottingham, Nottingham, United Kingdom Sytner Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused Service Advisor to join our team at Sytner Group. As a Service Advisor, you will play a vital role in providing exceptional customer service and ensuring that our customers receive the highest level of care and attention.Key ResponsibilitiesProvide outstanding customer service and support...

  • Service Advisor

    2 weeks ago

    Nottingham, Nottingham, United Kingdom Sytner Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused Service Advisor to join our team at Sytner Group. As a Service Advisor, you will play a vital role in providing exceptional customer service and ensuring that our customers receive the highest level of care and attention.Key ResponsibilitiesProvide outstanding customer service and support...

  • Service Advisor

    1 hour ago

    Nottingham, Nottingham, United Kingdom Sytner Group Full time

    {"title": "Service Advisor", "description": "About the RoleWe are seeking a highly motivated and customer-focused Service Advisor to join our team at Sytner Group.As a Service Advisor, you will be the vital link between our customers and the workshop, providing outstanding customer care and ensuring that our customers receive the highest levels of...

  • Service Advisor

    1 week ago

    Nottingham, Nottingham, United Kingdom Sytner Group Full time

    {"About the Role": "About the roleWe have an exciting opportunity for a skilled Service Advisor to provide exceptional customer care and be the vital link between our customers and the workshop.As a Sytner Service Advisor, you will inform and consult on vehicle servicing, and keep the customer up to date at every stage while answering any questions or...

  • Service Advisor

    1 week ago

    Nottingham, Nottingham, United Kingdom Sytner Group Full time

    {"About the Role": "About the roleWe have an exciting opportunity for a skilled Service Advisor to provide exceptional customer care and be the vital link between our customers and the workshop.As a Sytner Service Advisor, you will inform and consult on vehicle servicing, and keep the customer up to date at every stage while answering any questions or...

  • Service Advisor

    2 days ago

    Nottingham, Nottingham, United Kingdom Sytner Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused Service Advisor to join our team at Sytner Group. As a Service Advisor, you will play a vital role in providing exceptional customer service and ensuring that our customers receive the highest level of care and attention.Your Key ResponsibilitiesProvide outstanding customer service and...

  • Service Advisor

    2 days ago

    Nottingham, Nottingham, United Kingdom Sytner Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused Service Advisor to join our team at Sytner Group. As a Service Advisor, you will play a vital role in providing exceptional customer service and ensuring that our customers receive the highest level of care and attention.Your Key ResponsibilitiesProvide outstanding customer service and...

  • Financial Planning and Analysis Specialist

    2 weeks ago

    Nottingham, Nottingham, United Kingdom financial-advisor Full time

    Job Summary:We are seeking a highly skilled Financial Planning and Analysis Specialist to join our team at Goodman Masson. As a Financial Accountant, you will play a critical role in supporting our client's finance team by maintaining robust financial processes, preparing reports, managing payroll, and assisting with audits, budgets, and income tracking.Key...

Services Support Advisor

3 months ago

Nottingham, Nottingham, United Kingdom Newmedica Full time

Services Support Advisor**
Full time, 40 hours - Fully remote role

Travel:
Monthly travel required to Nottingham or London office for team meetings/ company events

Who are we?


Newmedica is one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery.

We interact with over 160,000 patients annually, from outpatient appointments to surgery to correct cataracts.

We're passionate about providing superb care for our patients and have a vision to change lives through better sight and eye health.


Our services are delivered primarily through an innovative partnership model, with each eye centre focused on providing excellent care to their communities.

We have significant growth plans as we look to establish a national footprint and open many new sites over the next few years.

It's an exciting time to join our team, being on the cusp of expansion as we are.

Overview of the role
The Services Support Advisor role sits within the Services Support Group which is part of the Central Operations function.

This is a key role to ensure colleagues working in our clinics receive the necessary operational support to deliver exceptional service and care to our patients.


We are looking for someone who can advise colleagues on the best practice processes and help them to correct errors when they occur.

You will take ownership for the cases you work on and deliver high resolution rates whilst maintaining an exceptional standard of customer care.


The Services Support Advisor will use the department knowledge base to direct colleagues to the right experts and processes to help them resolve any issues with supplies or equipment.

The role also supports our IT teams to develop our systems by testing new processes, training front end users and setting up new accounts.

This role can make a real contribution to the on-going performance of the services within Newmedica.

So what will I be doing?**- Treat the services as customers. Ensure they always receive excellent service

  • Proactive monitoring of your personal resolution and response KPIs to ensure you operating within expected standards
  • Engage in project work as needed and become an SME on the core PAS/EMR system
  • Build our systems knowledge level by contributing articles to our knowledge base
  • Train new staff in the use of core systems
  • Provide systems training for the services and support office staff where needed.
  • Undertake administrative tasks to support the services complete urgent / overdue tasks
  • Provide cover as needed to process eRS and direct referrals
  • Escalate concerns/issues when appropriate
  • Work cross functionally to support the data in electronic patient records
  • Working alongside colleagues as the principal point of contact for all systembased administration task queries
  • Provide effective and quality patient data management for bulk imports
  • Be committed to your continued professional development, to continuous improvement and the development of new skills

What experience do I need?

  • Experience working with Patient Administration Systems
  • An NVQ level 3 or equivalent in an administration related discipline
  • PAS / EMR Systems Training or equivalent and practical experience
  • Proven customer service skills with a passion for customer care
  • Excellent verbal and written communication skills
  • Excellent telephone manner
  • Excellent interpersonal and client relationship skills including the ability to relate effectively with a diverse range of staff and clients
  • Excellent administration and data management skills
  • Strong planning and organisational skills

What can
we offer you?

  • A competitive salary
  • Up to 12% company bonus based on company performance and personal objectives
  • 25 days annual leave plus bank holidays
  • A company pension scheme
  • Access to a range of benefits including free eye tests, discounted or free glasses, private medical insurance, private dental care, health care scheme, death in service, an opportunity to sign up to a taxfree cycle to work and a retail discount platform
  • A free 24/7 wellbeing/counselling service
  • An environment where your learning and development is supported
**Would you like to know more?