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Application Support Lead
3 months ago
Application Support Lead
Glasgow
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us.
We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.
Working Flexibly
What will you be doing?:
- Ensuring the active Applications Support team delivers a professional, customer focused & high performing assistance service in line with decided service scope and service levels
- Aiding, coaching, and mentoring to active Applications Support Team members to ensure that all objectives and obligations are fulfilled
- Certifying any quality management processes to the team's activities are followed, e.g., ensuring all support methods, procedures and tools are robust
- Developing and maintaining professional credible relationships with key stakeholders (IT and the business)
- Recommending and assisting with developing improvements around active support processes, tools, standards and the overall performance and level of support provided
- Guaranteeing completeness of root cause for major/critical incidents, and where possible resolving or providing active workarounds
What we're looking for:
- Graduate / Post graduate degree in Computer Science, or related fields.
- Excellent experience primarily Run the Bank roles in financial institutions, consulting, or technology companies
- Solid expertise in daytoday RTB functions with Handson/technical experience (high proficiency in windows, Unix, Hadoop, AWS, and database technologies
- Experience in Senior Mgmt Stakeholder management skills, Project Management skills and knowing of Risk management
Skills that will help you in the role:
- Experience of working to tight decided deadlines in a fast-moving environment with an ability to work in a virtual team
- Well organized with excellent time management, driven ability to work in a pressurized environment
- Ability to know the business context and react to users is more important over the indepth technology skills
- Service oriented and able to follow the active processes in delivering the KPIs
Where will you be working?
Our new state-of-the-art Campus, right in the heart of Glasgow is a hub of creative collaboration. A place where everyone can bring their true selves to work and reach their full potential.
Home to 5,000 of our colleagues, our Tradeston campus will support the community in more ways than one - by creating thousands of new career opportunities and celebrating local artists.
A short walk from Central Station on the south of the Clyde, it will be a key location for the Barclays business that will deepen our ties with the city and its communities.
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