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Day/night Telephonist

3 months ago

King's Lynn, Norfolk, United Kingdom The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust Full time

An exciting opportunity has arisen for a dynamic, forward thinking and self-motivated person to join this progressive department at the forefront of the exciting challenges facing the Trust, and the NHS generally, particularly in relation to the delivery of new telephony systems and infrastructure.


You will be flexible and adaptable, well-organised with good time management skills, the ability to remain calm under pressure and the awareness of the importance of confidentiality issues.


You must be proficient in PC use and is important that the post holder is able to multi-task including work under pressure as well as deal with any emergency situations which may arise.


Undertaking a wide range of tasks, you will be part of a team providing high quality and customer-focused telephony services in a challenging environment.

The Trust relies heavily on its telecommunications services as its first point of contact with the general public and to assist 3,500 staff in the delivery of high quality healthcare to patients throughout West Norfolk and beyond.


We are looking for people with excellent interpersonal skill, calm positive attitude and willingness to work shifts including nights to provide The Queen Elizabeth Hospital NHS Foundation Trust with several services including voice services, mobile services, Alarm management services and cardiac arrest 'crash call' emergency services.


We are important in delivering the Trust with the resources to communicate effectively and are the first point of contact for both internal and external customers.

You would be working with a team supporting a 24/7 rota incorporating, 3 night shifts per week covering 7.5 hours per shift.

There's never been a more exciting time to join TeamQEH.

We're working on a once in a generation opportunity to build a new state-of-the-art hospital to open in 2030 and we are also carrying out on one of the biggest pieces of digital transformation work we've ever undertaken.


Our new electronic patient record (EPR) will replace paper-based patient records from 2026 and will lead to better, safer, joined-up care at The Queen Elizabeth Hospital and beyond.


At The QEH we provide a comprehensive range of specialist, acute, obstetrics and community-based services to around 331,000 people across west and north Norfolk, North Cambs and South Lincs.

We are an ambitious organisation that upholds our values of kindness, wellness and fairness.

We strive for continuous quality improvement, recently demonstrated in our 2024 CQC maternity inspection rating our services as 'Good', and we are proud to be a place to learn and grow through recognised learning and apprenticeships.

We recognise and reward our 4,000 staff and volunteers, priding ourselves on a community atmosphere and positive team spirit. We have approx.

530 beds across 33 wards and have newly built education and training facilities, a range of modern award-winning centres alongside a talented team of people ready to give you a warm welcome.

We love working here and think you will too.

Please see attached Job Description and Person Specification for further information about this role.