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Customer Service Team Manager

3 months ago

Glasgow, Glasgow City, United Kingdom Matt Burton Full time
Fantastic opportunity for a Team Manager for one of the largest insurance companies in the UK.

The client prides themselves on providing exceptional service for their clients, as well as ensuring the happiness and growth of their employees.

As a leading figure in the claim arena, it's this same mentality that ensures their clients are happy and the client base grows.

The Team Manager will be responsible for the Customer Service Advisors on the out of hours team.

In return, the Team Manager will expect a salary of up to £36,000, 26 days paid annual leave, pension contribution, access to thousands of perks and discounts, optional health and wellbeing cover and life assurance at 4 x your annual salary.


Role & Responsibilities:

  • Managing the Customer Service Advisors on the out of hours team
  • Providing development plans in order to improve capabilities
  • Assisting with both internal and external audit procedures

Skills & Requirements:

  • Strong management experience is imerpative
  • Team player with the passion for helping others
  • Proactive, with the ability to work with initiative
  • Able to work as part of a team to ensure client SLAs are met