Bright Start Islington Health Visitor

2 weeks ago

London, Greater London, United Kingdom Whittington Health NHS Trust Full time

Job overview

Title: Ambulatory Care/ Care of Older people Administrator

Grade: Band 3

Annual Leave:

27days per annum increasing to 29 days after 5 years NHS service and 33 days after 10 years NHS service

Department: Ambulatory Care/ Care of Older people

Responsible to: General Manager – Emergency and Integrated Medicine

Accountable to: Service Manager – Ambulatory Emergency Care

Job Summary

To work as part of the Administration team in the Ambulatory Care and Care of Older People and demonstrate a high level of professionalism, care, courtesy to colleagues and patients.

To consistently deliver a client focussed service, which promotes good customer service and effective working relationships.

To book patients into the department, answer telephone queries and undertake a range of administrative duties to support the effective running of the department.

To create clinics and assist with booking patient appointments in outpatients.

Main duties of the job

Please see the Job Description and the Persons Specification for further details about the job role. If you are unable to access the PDF, the details of the job description can also be found in the 'Detailed Job Description and Main responsibilities' section.

Working for our organisation

Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.

Detailed job description and main responsibilities

Main Duties

Registering and greeting patients on arrival Answer telephone calls in a polite and courteous manner, identifying yourself, the department and hospital Deal with queries face to face, on the telephone or via email Ordering notes for patient admission, for doctor's perusal Ensuring accurate data entry of patient data on all systems Amend patient and GP details as required Booking appointments To monitor the team email inboxes, ensuring task have been completed. Identifying referrals from various services (GP, EDDI, ICE, LAS) & ensuring they are booked onto the Careflow system daily To take responsibility for effective use of office supplies. Logging all IT issues and notifying Lead Administrator Keeping workstations neat and tidy at all times Ensuring that the porters collect the confidential waste and bags for health records To gain comprehensive understanding of Careflow EPR computer system, providing support to new users and existing staff To deal with enquiries from patients and staff, both internal and external Book and cancel Patient Transport / Interpreters as appropriate and maintain the system of requirements. To provide administrative support to all clinical staff on duty Answer telephone calls in a polite and courteous manner, identifying yourself, the department and hospital Order notes for patient admission Accurate data inputting for outcoming of patients Promote the department to deliver the goals of Whittington Health To work as an effective, responsible team member, supporting colleagues and highlighting issues and potential solutions. To contribute to team and departmental discussions in order to develop and modernise the service

Person specification

Skills & Abilities

Essential criteria

Ability to interpret and priorities workload. Ability to adapt to change within working environment. Excellent communication skills (written & verbal)

Education / Qualifications

Essential criteria

•GCSE (5 grades A*- C) or equivalent experience •Good general knowledge of the NHS

Knowledge & Experience

Essential criteria

•Recent working knowledge of Microsoft Office Package including Word and Excel •Experience of minute/note taking •At least 2 years previous experience in providing comprehensive administrative support to senior managers

Desirable criteria

•Experience of working in the NHS

SAFEGUARDING CHILDREN AND ADULTS

To comply with the Trust's Safeguarding Children and Adults policies , procedures and protocols. All individual members of staff (paid or unpaid) have a duty to safeguard and promote the welfare of children, young people and vulnerable adults This will require you to:

Ensure you are familiar with and comply with the London Child Protection Procedures and protocols for promoting and safeguarding the welfare of children and young people. Ensure you are familiar and comply with the London Multi Agency Safeguarding Vulnerable Adults Pan London Procedures. Ensure you are familiar and comply with local protocols and systems for information sharing. Know the appropriate contact numbers and required reporting lines. Participate in required training and supervision. Comply with required professional boundaries and codes of conduct

Whittington Health is committed to safeguarding all children and vulnerable adults and expects all staff and volunteers to share this commitment.

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