Bright Start Islington Health Visitor Team Leader

Job overview

TB Administrative Support Worker - Band 3

Contract : Permanent - Full time 37.5 hours per week

North Central London TB Network is a well established service providing world class care to patients and their carers across the five north central London boroughs. We are a nationally recognised, innovative team of nurse specialists, outreach staff and administrators who work closely with the respiratory and infectious diseases teams at the Whittington, North Middlesex, Royal Free and University College London, hospitals. We are based in the outpatient setting at the North Middlesex, Royal Free and Whittington Hospital sites. This post is an exciting opportunity to work as a TB Administrative Support Worker alongside the wider TB multi-disciplinary team. You will be employed by Whittington Health but will work across hospital sites. You will be a motivated , innovative individual who works efficiently and enjoys working with a diverse patient group. You will be comfortable working across hospital sites in order to meet service needs and as part of your training and development. You will be well supported by the clinical and administrative team and the wider MDT. You will receive a comprehensive induction and your training and development needs will be discussed and supported where appropriate.

Main duties of the job

Work as part of a dynamic multidisciplinary team in delivering comprehensive, effective administrative support across North Central London (NCL) TB network.

Represent the TB service as 'the first point of contact' for patients and stakeholders.

Work efficiently and demonstrate professionalism, initiative, and sensitivity at all times.

Demonstrate a flexible to approach to the working day.

Working for our organisation

Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.

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Detailed job description and main responsibilities

Main responsibilities

Arrange all appointments for clinics, in close liaison with and at the request of the nursing and medical team.

Refer contacts to other TB services for appointments and chase up screening outcomes as requested by TB nurses.

Collate patient records, prepare files for clinic and re file notes.

Notify GPs and patients of X-ray reports/ letters as requested by Consultant and TB Nurse Specialists.

Provide front-line reception ensuring the reception area is manned at all times to receive patients and support all clinics.

Manage telephone, and personal enquiries pertaining to patients, including situations where people may be upset, anxious or angry. The post holder will be expected to manage these situations in a calm, efficient and polite manner.

Undertake administrative tasks relating to the NCL TB Network migrant screening programme including communicating with patients, scheduling appointments and supporting clinics.

Open and manage all incoming mail, ensuring that all correspondence is date stamped and where appropriate, documents scanned to the hospital system prior to appointment. Identify and action any correspondence suitable for own response. Prioritise correspondence/enquiries; ensuring high priority matters are given urgent attention.

Ensure that all patients are reminded of their appointments in advance.

Enter outcomes in an accurate and timely manner.

Be a point of contact for stakeholders and patients who may be emotional and distressed, ensuring that any language or any other communication barriers are overcome.

Maintain diaries as required.

Cooperate in the introduction of new technology and new working practices to ensure the smooth running of the department.

Undertake any activity requested by the clinical team and deemed within the expectations of the role.

Partnership working

Attend and participate in all network meetings.

Contribute to building an effective team in exchanging views, ideas and communicating effectively.

Attend and participate in cohort review, case review meetings & weekly MDTs providing support as required.

Assist in the induction and training of new staff.

Work collaboratively as part of an integrated team.

Assist colleagues as directed by line manager

Liaise with UKHSA/local HPT's re referral of contacts/outcomes of contacts screened external to NCL TB service.

Professional responsibilities

Attend service training and study courses as required for personal development and/or advancement of the service.

Ensure 100% compliance with mandatory training.

Be aware and adhere to policies relevant to the TB nursing service.

Participate in the annual appraisal process and contribute to a personal development plan.

Participate in Trust and local initiatives as required.

Adhere to the policies and procedures of the Trust.

Work with the TB Administrative Team Supervisor and the Network Coordinator to propose administrative pathways that would lead to a more effective administrative service

Be responsible for confidentiality in line with trust policies and procedures.

Responsibility for information

Manage the generic email account on a daily basis and action all email appropriately.

Look up and action results in a timely manner.

Ensure that all clinical activity is recorded according to trust policy.

Prepare documentations such as presentations, patient leaflets etc using a range of IT software.

Accurately input data using a variety of trust IT systems and the NTBS in a timely way.

Strictly adhere to Caldicott principles and the Data Protection Act.

Ensure all information held is kept up to date.

Shred, destroy and dispose of confidential documentation in line with trust policy.

Provide information/produce reports as requested.

Audit

Assist with the collection and provision of statistical data as required.

Be responsible for maintaining computer-based patient records, including registering patient referrals, outcomes and retrieval of information using the PAS or equivalent system and Departmental Databases using Microsoft Excel.

Be responsible for maintaining and updating the National TB Surveillance System and answering queries in a timely manner.

Maintain the contact tracing , incident and the TB nurses activity data base.

Responsibility for financial and physical resources

Have a personal duty of care for all equipment and resources used.

Maintain stock control

Be responsible for reporting and coordinating all maintenance issues, i.e. equipment, facilities, ensuring a positive outcome.

To be responsible for the day to day administration of the patients incentives fund, in conjunction with the network coordinator.

Person specification

Whittington health core values

Essential criteria

Demonstrate ability to meet Trust values: Innovation, Compassion, Accountability, Respec, Excellence

Education / Qualifications

Essential criteria

GCSE levels A to C in English and Maths or equivalent NVQ Level 3 or equivalent experience Evidence of further study in a relevant area (or equivalent experience)

Skills & Abilities

Essential criteria

Intermediate IT Skills Time management and organisational skills Ability to use own initiative Able to deal calmly and professionally with clients who may be upset/angry/distressed.

Knowledge & Experience

Essential criteria

Office experience (min 1yr) Experience of working unsupervised and able to respond to situations as they arise. Able to compile accurate records/statistical data to produce and present reports. Previous experience of dealing with the public.

Desirable criteria

Previous experience of working in the NHS

Personal Qualities

Essential criteria

Good communication skills: Oral and written. Positive approach to teamwork Flexible approach Willingness to work across NCL sites.

SAFEGUARDING CHILDREN AND ADULTS

To comply with the Trust's Safeguarding Children and Adults policies , procedures and protocols. All individual members of staff (paid or unpaid) have a duty to safeguard and promote the welfare of children, young people and vulnerable adults This will require you to:

Ensure you are familiar with and comply with the London Child Protection Procedures and protocols for promoting and safeguarding the welfare of children and young people. Ensure you are familiar and comply with the London Multi Agency Safeguarding Vulnerable Adults Pan London Procedures. Ensure you are familiar and comply with local protocols and systems for information sharing. Know the appropriate contact numbers and required reporting lines. Participate in required training and supervision. Comply with required professional boundaries and codes of conduct

Whittington Health is committed to safeguarding all children and vulnerable adults and expects all staff and volunteers to share this commitment.

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