Front of House Receptionist

1 week ago

Didcot, Oxfordshire, United Kingdom Emcor UK Full time
About EMCOR UK:

At EMCOR UK, we strive to transform facilities management by leveraging our engineering background and innovative capabilities. Our primary focus revolves around people - we work closely with our clients to comprehend their requirements comprehensively, from overarching goals to day-to-day operations. Our ultimate mission is to "enhance the work environment."

Through our proprietary analytics platform, "One Data World," we utilize data-driven insights to make well-informed decisions, tailoring our services to align with the evolving needs of our clients. This empowers us to create a superior workplace experience for their teams, drive operational efficiency, optimize asset management, and minimize environmental impact. All of these efforts are underpinned by our unwavering commitment to safety, compliance, and quality assurance.

Our collaborative approach enables clients to shape a brighter future, whether transitioning to net-zero practices or modernizing facilities for enhanced efficiency. By optimizing facility operations, we design better workspaces, allowing our clients to focus on their core business activities without distraction.



Role Overview:

As a Receptionist, your main responsibilities will include managing switchboard calls, handling reactive requests through the helpdesk, and keeping clients informed of progress. You will provide top-notch reception services with a strong emphasis on customer satisfaction to meet the client's expectations effectively.


Key Responsibilities:
  • Welcome and assist all visitors at the main reception professionally, ensuring minimal waiting time for hosts
  • Promptly answer incoming calls on the switchboard and provide professional and helpful assistance to callers
  • Execute general reception duties, maintaining a high standard of customer service at all times
  • Handle incoming and outgoing mail, parcels, and special deliveries efficiently
  • Offer timely updates and responses to customers regarding job progress and inquiries
  • Assist in setting up conference rooms, managing hospitality requests, and arranging/clearing refreshments
  • Support emergency procedures when required
  • Compile data for monthly performance indicators and reporting
  • Process customer feedback and monitor responses to ensure timely resolution of issues
  • Provide administrative support as needed for the onsite team and the client, including covering staff absences

Desired Skills and Qualifications:
  • Excellent telephone etiquette
  • Strong interpersonal communication skills
  • Professional and neat appearance
  • Ability to work independently and collaboratively within a team
  • Considerable experience in reception roles
  • Proficiency in switchboard operations
  • Well-organized with excellent prioritization skills
  • Proficient in Microsoft Office suites
  • Positive mindset and efficient task execution
  • Readiness to fulfill reasonable requests from the management team and clients

At EMCOR UK, we value and champion diversity in all its aspects. We actively encourage individuals from various backgrounds and experiences to apply, regardless of age, race, gender, sexual orientation, religion, disability, or any other unique trait you possess. We believe that a diverse and inclusive workforce fosters creativity, innovation, and effective problem-solving. Our commitment to equal opportunities for growth and employment is reinforced by our inclusive policies and practices.

Join us in fostering a culture of mutual respect and equality - a place where every voice is valued and each individual is supported. Let's work together to create a better working environment.



Required Skills:
  • Excellent telephone etiquette
  • Strong communication abilities
  • Professional and tidy appearance
  • Ability to take initiative
  • Friendly, approachable, and adept at teamwork
  • Extensive experience in reception roles
  • Skilled in switchboard operations
  • Well-organized with strong prioritization skills
  • Proficient in IT, including Word, Excel, and Lotus Notes

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