Part-time Corporate Receptionist

7 days ago


Didcot, Oxfordshire, United Kingdom Mitie Full time

Job Ref 52508

Corporate Receptionist / Administrator - Part time - Thales | Quad 2 | Rutherford Avenue | Harwell Campus | Didcot | Oxford | OX11 0DF**-
Monday to Friday - 25 hours per week:

  • 07:00am
  • 12:00pm:
-
Salary £15,642 Per Annum

Job Overview:

  • To deliver an exceptional customer experience for all internal and external customers visiting the corporate facilities ensuring that all activity delivered is of the highest standard.

Main Duties

  • To act as the first point of contact for Thales employees in Harwell, ensuring a professional, efficient and customer focussed environment is always maintained.
  • Support all areas of Front of House as and when required; to include, Reception, Meeting Room Bookings including Hospitality / Refreshment requests / Administration.
  • Management of Pool Cars to include allocations, maintenance checks and organisation and booking valets.
  • Car Park and EV Booking Management to ensure, all cars are registered, providing Thales Staff with a sticker and Visitors with a car pass.
  • Management of goods awaiting collection and goods delivered to site.
  • Liaise with the Mitie FM and Thales Key Stakeholders daily to ensure visit requirements are communicated and premeeting information can be issued in advance of visitors attending site.
  • Ensure meeting room set up, presentation equipment and presentation content are available for meetings as required using the Mitie FM and Thales I.T teams to support.
  • Assist Thales I.T teams with Hot Desk areas, ensuring they adhere to the Clean Desk Policies as well as ensuring they are suitably populated with kit inform I.T to resolve.
  • Organise, prepare, and communicate details regarding key meetings & special events to Mitie FM & Key Stakeholders.
  • Engage with the team to identify specific meeting requirements including refreshments and engage with local Thales catering businesses as required.
  • Ensure signin and out processes are followed, and the correct visitor passes have been issued and returned.
  • Deliver a 5* Customer Experience for all visitors to site,
  • Provide exceptional customer service, assistance, and guidance to all visitors to ensure each guest has a great experience during their visit, providing assistance to visitors requiring travel or hotels.
  • Ensure feedback from visits is collated and acted upon as necessary.
  • To support the Harwell Site Lead & Logistics Manager in all site related facilities management issues and feeding into the FM team.
  • To build professional relationships with key stakeholders to develop knowledge of personal requirements and to be recognised as their first line "go to" person.
  • Attend training as appropriate/online/out of house/selfdevelopment.
  • To handle any guest complaints and provide a swift solution or escalate as appropriate.
  • To ensure you are immaculately dressed and recognised as the 'go to' customer experience contact.
  • Acquire a good knowledge of all on site services to be able to advise individual customers in line with their needs.
  • Work to and periodically review and update a standard set of operating procedures, making recommendations; suggestions; initiatives to support contract innovation.
  • Work closely with the Mitie FM, engineering, and cleaning team to identify any issues or faults that need raising via the Mitie Helpdesk and fixing.
  • Working closely with the catering company, to ensure all hospitality orders are quoted, approved, and delivered correctly and on time, and that all completed hospitality is collected efficiently.
  • Notifying Harwell Site Lead and Mitie FM of any accidents and incidents, hazards and near misses.
  • Provide operational support to any internal events when requested.
  • To ensure compliance with any COVID19 process and measures on site, challenging behaviour and reporting all incident / risks to the Mitie FM and Harwell Logistics Manager.

What we are looking for:

  • Customer focused with the ability to build positive relationships
  • Experience of working in corporate customer service environment
  • Excellent communication skills and exceptional attention to detail
  • Immaculate personal presentation endorsing the Signature five star image
  • Proven experience and understanding of an exceptional Customer Service delivery
  • Previous experience with visitor management and booking systems preferable
  • Excellent time management and organisational skills
  • Pro active, flexible and cando attitude
  • The ability to handle complaints and difficult situations in a patient, calm and effective manner and escalate where appropriate
  • Ability to deal with multiple requests simultaneously
  • Team player

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