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Band 2

3 months ago

Watford, Hertfordshire, United Kingdom West Hertfordshire Teaching Hospitals NHS Trust Full time
An opportunity has arisen for a Housekeeper to join our professional, caring, and friendly team within the Surgical Division.

We are looking for someone who is passionate and enthusiastic about patient care.

You will be working in a multidisciplinary team and will need to be able to think on the spot, to be proactive, empathetic, and good team player.

We provide development opportunities to all members of our team. You will receive a full induction and support in your role including a supernumerary period shadowing an experienced Housekeeper.

The role of Housekeeper is vital for the smooth running of the department.

You will be responsible for supporting the nursing team with non-clinical tasks, such as ordering patient's food, providing patients with meals, drinks and snacks as requested, and helping to maintain a safe, clean, and comfortable environment for patients.


You will be responsible for monitoring, ordering, and managing the storeroom supplies to ensure that the department is kept well stocked.

You will also be responsible for escalating, to the appropriate parties, any environmental issues such as broken macerators, fridges and cleanliness issues etc.


The successful post holder will also need to ensure a high standard of cleanliness in both patient and non-patient areas.


There has never been a more exciting time to join West Hertfordshire Teaching Hospitals NHS Trust Major redevelopment works are planned as part of the New Hospital Programme.

These will be most dramatic at Watford General Hospital where up to 90% of buildings will be new.


The trust has recently gained 'teaching hospital' status which reflects the dedicated work of many teams and individuals who have set the standard for delivering high quality training, learning and education at all levels of the workforce.

We encourage and welcome people with disabilities. If you need help, please ask.

The post holder will uphold and display Trust values of Commitment, Care & Quality

Responsibilities for Catering

Assist patients to order food, where necessary taking into account special needs and medical requirements.

Liaise with Kitchen Manager /staff to ensure food provided is of a consistent high standard and meets patients' needs

Prepare and serve hot/cold snacks (e.g. toast) as requested in line with Trust policy.


Take joint responsibility with the nursing/midwifery team to serve meals, ensure patient's intake is recorded and reported and that dietary needs are met.

Ensure red trays are provided for all patients deemed nutritionally at risk. Provide eating assistance, e.g. cutting up food, placing food within reach, and encouraging patients to eat.

Ensure all food and beverages are served at the correct temperature according to food hygiene regulations.

Take responsibility for the Ward kitchen, ensuring it is clean at all times, e.g. discarding out-of-date food, stock rotation and labelled correctly

Ensure patients whose fluid intake is not medically restricted have easy access to fresh water (e.g. jugs and glasses).

Responsibilities for Cleaning

Assist in monitoring and maintaining cleaning standards on the Ward, which will include spot cleaning when required. Ensuring the Ward is clean, safe and tidy at all times.

Joint responsibility with Ward staff for cleaning specialist equipment as per Trust/Ward policy e.g. commodes, drip stands etc.


Ensure isolation nursing areas are cleaned appropriately and identify any problems with cleanliness and report to the Senior Sister/Charge Nurse/Midwife.

Responsibilities for the Ward Environment


Carry out monitoring and evaluation of service delivery especially related to cleaning, catering, linen and the environment within agreed guidelines.

Monitor and co-ordinate any ad hoc maintenance, recording and liaising with the support service helpdesk as required.

Transport and dispose of clinical, domestic and confidential waste (outside of the domestic's duties) as per the policy, e.g. taking waste to the ward disposal area.

Clean and prepare beds and making sure there is adequate linen for the ward.

Ensure the patient's bed space is respected including attending to patients' fruit, flowers, etc.

Responsibilities for General Duties

Receive, welcome and guide visitors on the Ward, liaising with other staff as appropriate.

Transport equipment, consumables and written information as required.

Maintain and update non-clinical records and information as required.

Receive and pass on information to others, maintaining confidentiality.

Deal with initial complaints and conflict if required in a polite, calm manner and report to Nurse/Midwife in charge.

Assist with training of staff involved with Ward Housekeeping services into Ward routines to achieve required standards.

Respect the privacy and dignity of patients whilst carrying out housekeeping duties.

Ensure their own actions reduce risks to health and safety and to promote a health and safety culture within