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Group Product Owner

3 months ago

Brierley Hill, Dudley, United Kingdom Zenergi Full time

We at Zenergi never underestimate that our people are what makes us great; we operate as a growing and vibrant family, a rewarding and fun place to work and are committed to personal development through our Zen Academy.


Under the Energy as a Service (EaaS) department a number of roles and functions work cohesively to support the customer journey, allowing individuals to focus on areas of specialism and maintaining outstanding customer service at all times.


In an exciting environment of continuous growth, we are seeking an accomplished individual to act as a
Product Owner for our
Water offering; a proactive industry expert embedded within the group.


As the
Product Owner for Water, you will ultimately be responsible for keeping abreast of industry changes and their impact to the group, maintaining a knowledge base with relevant internal stakeholders, and at times interacting with customers for complex product support.

You will develop and manage a water pricing function with relevant resource and be responsible for ensuring adherence to internal SLAs and quality.


This individual will delight customers by informing service requirements for our water offering across customer sectors, developing effective supplier relationships, and delivering competitive and accurate pricing for the group.


You must demonstrate exceptional stakeholder management skills, be forward looking with commercial awareness and an ability to lead and innovate in your specialist area.


Position:

Main responsibilities

  • To act as a specialist for the group, that can be accessed by internal and (at times) external customers where relevant (for example as an appointed specialist or customer advocate)
  • Maintain a knowledge base for use by the group, and provide proactive thought leadership and product insights through regular 'did you know' updates
  • Facilitate growth through marketing campaigns and ongoing product/service development
  • Act as a complex query escalation point, liaising with suppliers, customers & internal functions as necessary
  • Ensure product & pricing coverage for the group at all times
  • Establish a pricing function for use by the group (new, renewal, crosssell), providing appropriate service levels (bespoke tender, framework, price comparison, matrix, sales support), including line management of relevant resource and adherence to Zen people management, performance and quality assurance practices
  • Support new business activity to facilitate new wins (presentation, visits, calls or tender information)
  • Support renewal activity to facilitate customer retention or crosssell opportunities (visits, calls, tender info)
  • Support effective and commercially beneficial relationships with suppliers, maintaining a close network in conjunction with the Head of Strategic Partnerships
  • Ensure all processes relating to the water product are documented and available to the teams utilising them
  • Collaborate with senior operational leads to ensure cohesive and transparent working practices remain 'fit for purpose' following industry or other changes

Requirements:

Zen Competency Profile:

Acting with integrity (1)

Business acumen (2)

Progressive (3)

Leading change (5)

Strategic thinking (7)

Organising and planning work (11)

Efficient - managing and measuring work (12)

Delivering high quality work (14)

Team player (15)

Managing teams (17)

Emotional intelligence (18)

Developing talent (20)

Building relationships (22)

Championing customer needs (23)

Demonstrating initiative (26)

Engaging the workforce (27)

Conscientious - passionate about your work (28)

Other information:

Other points:

  • Job Type: Full-Time
  • Salary: Negotiable dependent on experience
  • Location: Office based any group location
  • Working hours: 09:0005:00, half hour lunch

Benefits

  • Pension scheme current minimum contributions are 4% Employer 5% Employee.
  • 23 days holiday + bank holidays. Increasing to 25 days after 5 years' service.
  • Employee Benefit Trust eligibility after 2 years.
  • Employee EV Scheme
  • Yearly Company events. Strat highlights video
  • YouTube (ctrl click)
  • Zen points: recognition of your hard work
- points go towards a Love2Shop card.

  • Benefits pot: Each year there will be a selection of items to choose from, such as a birthday treat, and a HR treat such as additional holiday. (Available after successful completion of probation)
  • Zen Academy: A bespoke training programme open to everyone who wishes to develop themselves
  • Zenergi are equal opportunities employer and are committed to meeting our responsibilities under the Equality Act (2010), as such, should you require us to make any adjustments at any stage of this process, please make us aware._