Customer Service Advisor
1 week ago
We're looking for a full time Customer Service Advisor to join us in our Contact Centre based in Llansamlet, Swansea
The Job...
Our customer service team is the front line for You'll be processing orders, taking payments and keeping the customer up to date throughout their order ensuring we always offer our customers an effortless service.
We make a big deal about being very easy to contact - and our customer service advisors are a very important part of that contact.
You'll be based in a dedicated office in our Swansea store. Air conditioning, good coffee and a very tightly knit team come as standard.
The Skills / Experience...
Bikes are in our DNA, for this role we are interested in your customer service experience and wherewithal, your cycling history and any expert bike knowledge would be an advantage but not essential for the role.
Attention to detail and an excellent attitude to customer service first, our bike training will cover the rest.You would also need to be:
- An excellent communicator
- Comfortable using a computer
- Have a good telephone manner
- Quick thinking and good at problem solving
- Able to work on your own and within a team
Job Types:
Full-time, Permanent
Salary:
£21,840.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Life insurance
- Onsite parking
- Referral programme
- Sick pay
Schedule:
- Day shift
- Weekend availability
Experience:
Customer Service: 1 year (preferred)
Work Location:
Hybrid remote in Swansea
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