Customer Service Advisor

1 week ago


Swansea, City and County of Swansea, United Kingdom Tredz Bikes Full time
At Tredz we're big bike believers, Big time. We're real bike people with a real online bike shop. Sharing our passion, our know-how, our stories. All to bring bikes to people who love riding as much as us. We're for minimum fuss, maximum enjoyment. Here to help riders, and their bikes, get out there.

We're looking for a full time Customer Service Advisor to join us in our Contact Centre based in Llansamlet, Swansea

The Job...

Our customer service team is the front line for You'll be processing orders, taking payments and keeping the customer up to date throughout their order ensuring we always offer our customers an effortless service.


We make a big deal about being very easy to contact - and our customer service advisors are a very important part of that contact.

You'll be helping us by answering calls and dealing with a variety of queries.

You'll be based in a dedicated office in our Swansea store. Air conditioning, good coffee and a very tightly knit team come as standard.

The Skills / Experience...

Bikes are in our DNA, for this role we are interested in your customer service experience and wherewithal, your cycling history and any expert bike knowledge would be an advantage but not essential for the role.

Attention to detail and an excellent attitude to customer service first, our bike training will cover the rest.

You would also need to be:

  • An excellent communicator
  • Comfortable using a computer
  • Have a good telephone manner
  • Quick thinking and good at problem solving
  • Able to work on your own and within a team
Full time salary plus benefits.

Job Types:
Full-time, Permanent

Salary:
£21,840.00 per year

Benefits:

  • Additional leave
  • Bereavement leave
  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Enhanced maternity leave
  • Life insurance
  • Onsite parking
  • Referral programme
  • Sick pay

Schedule:

  • Day shift
  • Weekend availability

Experience:

Customer Service: 1 year (preferred)

Work Location:
Hybrid remote in Swansea

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