Service Advisor

1 week ago


Swansea, City and County of Swansea, United Kingdom Nathaniel Car Sales Ltd Full time

We are currently recruiting for a new Service Advisor to join our New Swansea site (due to open in May 2024).


What we can offer you

  • 30 days' holiday allowance.
  • Pension scheme.
  • Staff and family discounts.
  • Opportunities for training and progression

Hours

Full time:
Monday - Friday, 8am - 5.30pm, and rotational Saturdays, currently 8:30am - 12:30pm.

Salary
Opportunity to Earn £35,000 (Salary & Bonuses)

About the role
Our Service Advisors are responsible for delivering and maintaining a fantastic experience for all our aftersales customers.


We're looking for an articulate, warm communicator who can give our customers the star treatment - whether it's first thing on a manic Monday or last thing on a Friday afternoon.


This customer-facing role will be a great fit for someone who's already worked in a customer service position and genuinely enjoys exceeding expectations and creating positive outcomes.


Day-to-day duties

  • Handling all customer requirements for service and vehicle repairs in an efficient and professional manner.
  • Liaising with the workshop to ensure that customer requirements are fulfilled and communicated accurately.
  • Following the company's digital journey from booking in a customer to creating their invoice for payment.
  • Explaining fully to customers any faults or repairs found on their vehicle and providing them with clear and accurate solutions.
  • Treating any dissatisfied customers with empathy and understanding and having the confidence to take a positive approach in finding solutions.
  • Maintaining knowledge of aftersales products and services, and upselling where appropriate.
  • Making sure the customer database is updated and accurate at all times.
    Essential skills
  • A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner.
  • The ability to multitask and be highly adaptable within a busy environment.
  • Strong communication and influencing skills, with the ability and desire to explain complex information accurately and concisely to help our customers.
  • Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity of the workshop.
  • Ability to prioritise your workload.
  • Ability and willingness to work with defined processes and guidelines.
  • Good core administration skills to accurately capture customer details to the required standards.

Job Types:
Full-time, Permanent

Benefits:

  • Company pension
  • Employee discount
  • Free parking
  • Onsite parking

Schedule:

  • Monday to Friday
  • Weekend availability

Supplemental pay types:

  • Bonus scheme

Experience:

- service advisor: 2 years (preferred)

  • Customer service: 2 years (required)

Licence/Certification:

  • Driving Licence (preferred)

Work Location:
In person
  • Service Advisor

    1 week ago


    Swansea, City and County of Swansea, United Kingdom Perfect Placement Automotive Recruitment Full time

    Service Advisor required in Swansea.- Up to £25,500 starting salary pending experience £31,500+ uncapped annual on-target-earnings + service plans:- Monday to Friday 8:00am-6:00pm with 1 in 4 Saturdays 8:00am-12:00pm paid at time and a half:- Fantastic career prospects a manufacturer owned car dealer group.A rare and not-to-miss opportunity has become...


  • Swansea, City and County of Swansea, United Kingdom Days Motor Group Full time

    Customer Service Advisor:Job descriptionAbout the role.We have an excellent opportunity available for a Customer Service Advisor to join our busy team at Garngoch Bodyshop..As a Customer Service Advisor, you will provide exceptional customer care and build a genuine report with customers and recognise their wants and needs. You will communicate with the...


  • Swansea, City and County of Swansea, United Kingdom Tredz Bikes Full time

    At Tredz we're big bike believers, Big time. We're real bike people with a real online bike shop. Sharing our passion, our know-how, our stories. All to bring bikes to people who love riding as much as us. We're for minimum fuss, maximum enjoyment. Here to help riders, and their bikes, get out there.We're looking for a full time Customer Service Advisor to...


  • Swansea, City and County of Swansea, United Kingdom C.E.M Day Ltd Full time

    About the role We have an excellent opportunity available for a Customer Service Advisor to join our busy team at Plasmarl. As a Customer Service Advisor, you will provide exceptional customer care and build a genuine report with customers and recognise their wants and needs. You will communicate with the workshop of vehicle servicing and answer calls and...


  • Swansea, City and County of Swansea, United Kingdom Welsh Ambulance Service NHS Trust Full time

    Are you ready for a new direction in your career with an exciting new challenge?Would you like to work for a forward-thinking evolving service which is at the heart of unscheduled care in Wales where you can use your clinical knowledge to provide excellent care to patients through telephone triage.Due to the on-going roll out of 111 across Wales we, at the...


  • Swansea, City and County of Swansea, United Kingdom Welsh Ambulance Service NHS Trust Full time

    Are you ready for a new direction in your career with an exciting new challenge?Would you like to work for a forward-thinking evolving service which is at the heart of unscheduled care in Wales where you can use your clinical knowledge to provide excellent care to patients through telephone triage.Due to the on-going roll out of 111 across Wales we, at the...


  • Swansea, City and County of Swansea, United Kingdom Arvato Ltd Full time

    Location: Swansea (SA7 0EA)Salary: £21,956Hours: Full time, Monday to Friday FTC until 30th AprilAre you looking for an office-based opportunity until 30th April with the potential of extension?Here at Arvato, we are looking for exceptional and experienced Customer Service Advisors to join us as soon as possible in a specialist hybrid role.The remainder of...


  • Swansea, City and County of Swansea, United Kingdom The Consumer Helpline Full time

    The Consumer Helpline are expanding and are looking to recruit the best Customer Service Advisors to join our team based in our busy inbound contact centre in the heart of Swansea.- £10.00 Per Hour_Why work with us? Fortnightly Pay Working as part of a great team Robust training program Internal progression opportunities Full time permanent contractsYour...


  • Swansea, City and County of Swansea, United Kingdom Virgin Atlantic Full time

    SwanseaPermanentCompetitiveJob DetailsSalary: Competitive and includes shift allowance plus additional benefits e.g. generous Staff Travel Hours: 37.5 per week, Monday Sunday, Day shifts 07:0023:00 Location: Hybrid remote working with 12 days a week in our Pobl House Office in Llansamlet, Swansea Contract: Permanent Closing Date: Sunday 14 April 2024In a...


  • Swansea, City and County of Swansea, United Kingdom TUI Full time

    Salary- £21,500Joining the TUI Contact Centre Team as a permanent Customer Service Advisor, we will help you become an expert of our destinations, products and procedures to respond to, resolve and service a range of customer contacts. You will put all customers at the heart of our business and constantly 'go the extra smile' by creating unforgettable...

  • Legal Advisor

    2 weeks ago


    Swansea, City and County of Swansea, United Kingdom TSR Legal Full time

    Legal Advisor - Private Client Join our client's reputable law firm in Swansea as a Legal Advisor in the dynamic Lifetime Planning Team. The successful candidate will play a crucial role in the continued development of the team, making a positive impact in the lives of the clients. Role Overview: TSR Legal are excited to be working with a reputable law...

  • Legal Advisor

    1 week ago


    Swansea, City and County of Swansea, United Kingdom TSR-Legal Full time

    Legal Advisor – Private Client Join our client's reputable law firm in Swansea as a Legal Advisor in the dynamic Lifetime Planning Team. The successful candidate will play a crucial role in the continued development of the team, making a positive impact in the lives of the clients. Role Overview: TSR Legal are excited to be working with a reputable law...


  • Swansea, City and County of Swansea, United Kingdom Sana Full time

    Job PurposeOur Customer Service Advisors will need to provide superior customer service and administrative support ensuring that the service users experience is to the highest standard.To support the Customer Service Manager in the delivery of exceptional patient care and service levels.Act as role model, always treating colleagues and patients with respect...

  • Legal Advisor

    1 week ago


    Swansea, City and County of Swansea, United Kingdom Zest Recruitment & Consultancy LLP Full time

    We have excellent opportunity for a Personal Injury Legal Advisor to join a leading Legal 500 regional firm in their Swansea office on a full time or part time basis. The successful candidate will run their own caseload of Personal Injury matters with training and support from senior members of the team. The key responsibilities will include but are not...


  • Swansea, City and County of Swansea, United Kingdom Yolk Recruitment Full time

    **Legal Advisor Personal Injury**Swansea/HybridUp to £25,000Are you a compassionate individual with demonstrable customer service experience? If so, Yolk Recruitment has an exciting opportunity for you We are looking to recruit a Legal Advisor in our clients busy and successful Personal Injury team, based in Swansea.What You'll Be Doing as a Legal...

  • Mortgage Advisor

    1 week ago


    Swansea, City and County of Swansea, United Kingdom John Francis Full time

    Job DescriptionJohn Francis Estate Agency are looking for a Mortgage and Protection Advisor to join them in Swansea. OTE £60kWe are looking for an exceptional person who has the skills, attributes and drive to improve our customers experience throughout the mortgage process.You will need to be adaptable, self-motivated and comfortable working in a fast...

  • Parts Advisor

    1 week ago


    Swansea, City and County of Swansea, United Kingdom Totec Recruitment Full time

    Salary: £23,500pa to start plus sales bonusLocation: SwanseaDuration: PermHours: Monday Friday pm (Saturday mornings pm during Summer, one in 2 or 3, paid in addition to stated salary)Benefits: Monthly sales bonus, training and development, 22 days annual holiday allowance plus bank holidays, and long-term career prospects with a large national business.Our...


  • Swansea, City and County of Swansea, United Kingdom Brenntag Full time

    CUSTOMER SERVICE ADVISOR AT ABC COMPANYAre you passionate about providing top-notch customer service? Do you thrive in a fast-paced office environment? If yes, then this Customer Service Advisor position at ABC Company in Swansea might be a perfect fit for you!Receipt and processing of customer orders, along with documenting all necessary information and...


  • Swansea, City and County of Swansea, United Kingdom D&R Recruitment Full time

    Mortgage Advisor Residential / 2nd Charge / Bridging Finance All regulated products Up to £30,000 + Great bonuses The OpportunityOur focus on whole of market access and our specialist mortgages expertise means that no solutions are withheld from advisers. Our group structure not only provides greater opportunities with products and services but enables the...

  • Mortgage Advisor

    1 week ago


    Swansea, City and County of Swansea, United Kingdom Brook Street Full time

    Brook Street is working with a growing and successful company. Due to expansion, they are looking for a Mortgage Advisor. This is a full-time, permanent opportunity with an attractive salary and benefits package.Duties To advise customers on everything from initial enquiry to completion. To influence the customer experience with relevant ideas. To seek out...