Fleet Maintenance Controller

1 week ago


Airdrie, North Lanarkshire, United Kingdom MV Commercial Full time

We currently have a vacancy for a highly professional individual with a proven track record of working within a maintenance related role within the commercial vehicle sector.

The applicant should be able to demonstrate an excellent technical knowledge of working with commercial vehicles and managing/controlling key areas such as scheduling, cost control, supplier & customer management to a very high standard and delivering success.

Includes 1 in 4 Saturdays.

Experience of working in a commercial vehicle maintenance or rental related business is essential.

Key Responsibilities:

  • Take inbound calls and be the first point of contact for customer vehicle maintenance requirements.
  • Manage legal compliance events for customers including MOT, service inspections and planning.
  • Deal with roadside breakdowns and compliance events using extensive third party repair network.
  • Schedule and deal with internal workshop/ bodyshop repairs.
  • Manage VOR along with updates internally and to customers.
  • Process maintenance documentation and ensuring all compliance is up to date
  • Process invoices and PO requests efficiently
  • Provide excellent service levels to all sales, rental and retail customers.
  • Chase customer PO's for any chargeable works
  • Organise breakdown recovery when required
  • Attending customer meetings when needed to support rental service levels.
  • Ensuring service levels are met.

Experience, attributes & skills required:

  • Experience in the planning and technical aspects of commercial vehicle events.
  • Ability to build a strong rapport and communicate effectively internally and with customer base.
  • Knowledge of supplier authorisation processes
  • Knowledge and understanding of compliance/operator's licence requirements.
  • Ability to effectively balance VOR/Costs through effective use of Nationwide suppliers
  • Strong negotiator.
  • Strong IT skills
  • High level of enthusiasm for working together in a small team to achieve common goals and SLA

Job Types:
Full-time, Permanent

Work remotely

  • No

Job Types:
Full-time, Permanent

Benefits:

  • Casual dress
  • Company events
  • Company pension
  • Onsite parking

Schedule:

  • Monday to Friday

Job Types:
Full-time, Permanent

Benefits:

  • Company pension

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Airdrie: reliably commute or plan to relocate before starting work (required)

Work Location:
One location

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