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Customer Service Assistant

3 months ago

Newtown, Powys, United Kingdom Wrexhamgarages Limited Full time

Responsibilities:

  • Assist customers with their inquiries, provide product information, and offer solutions to their needs
  • Sell products and services to customers in a professional and persuasive manner
  • Maintain a positive and friendly attitude towards customers at all times
  • Handle customer complaints and resolve issues promptly and effectively
  • Ensure customer satisfaction by providing exceptional service and exceeding their expectations
  • Process customer transactions accurately and efficiently
  • Maintain a clean and organized work area

Skills:

  • Excellent phone etiquette and communication skills
  • Fluent in English, with the ability to communicate effectively both verbally and in writing
  • Basic math skills for handling transactions and providing accurate pricing information
  • Bilingual or multilingual abilities, particularly in Spanish, is a plus
  • Strong organizational skills to manage multiple tasks and prioritize effectively
  • Excellent time management skills to ensure efficient customer service
  • Ability to communicate clearly and effectively with customers from diverse backgrounds

Note:
This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Job Types:
Full-time, Part-time, Permanent, Temporary contract

Salary:
From £10.45 per hour

Expected hours: 16 per week

Benefits:

  • Company pension
  • Employee discount
  • Flexitime
  • Free parking
  • Onsite parking
  • Store discount

Schedule:

  • Day shift
  • Flexitime
  • Monday to Friday
  • Night shift

Ability to commute/relocate:

  • Newtown, SY16 1DW: reliably commute or plan to relocate before starting work (required)

Education:

  • GCSE or equivalent (preferred)

Experience:

  • Retail sales: 1 year (preferred)
- customer service: 1 year (preferred)

Licence/Certification:

  • Driving Licence (preferred)

Work Location:
In person