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Customer Service Representative

2 months ago

Newtown, Powys, United Kingdom Universal Business Team Full time

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Universal Business Team. As a key member of our sales team, you will be responsible for providing exceptional customer service, developing existing accounts, and bringing on new customers.

**Key Responsibilities:**

  • Provide friendly and professional customer service to internal and external customers
  • Develop and maintain relationships with existing accounts to increase sales and revenue
  • Participate in daily telesales campaigns to develop customer relationships and increase sales
  • Make proactive sales calls to potential new accounts to promote our products and services
  • Conduct follow-up calls to existing accounts to promote new products and services
  • Assist with other reasonable tasks as required to support the sales team

**Requirements:**

  • Previous experience in a similar role, preferably in a sales or customer service environment
  • Experience working to Key Performance Indicators (KPIs)
  • Excellent communication and interpersonal skills
  • Ability to work well in a team environment
  • Working knowledge of IT programs and software
  • Practical and logical problem-solving skills
  • Attention to detail and strong literacy and numeracy skills

**Benefits:**

  • Competitive salary of £27,000-£30,000
  • Bonus scheme available after probationary period
  • 25 days holiday per annum plus bank holidays
  • Provision of lunch every day
  • Full-time or part-time opportunities available, with flexible working hours