Customer Service Administrator
7 days ago
Join a renowned organization as a Customer Service Administrator responsible for managing customer care and after-sales support.
- Location: Frimley, opportunity for hybrid work
- Working Hours: Monday to Thursday 8:30AM - 5PM, Fridays until 4PM
- Benefits: Generous holiday allowance, pension plan, life assurance, staff discount, medical insurance
Responsibilities:
- Assisting with parts and technical queries
- Setting up new customer accounts
- Handling post-delivery customer inquiries
- Coordinating engineer visits
- Managing maintenance contract renewals and visits
- Handling invoicing tasks
- Completing ad hoc administrative duties
The ideal candidate will have:
- Proven customer service experience
- Ability to thrive in a fast-paced environment
- Excellent organization and communication skills
- Proficiency in SAP, MS Office, and Salesforce is a plus
- Strong team player with independent work capabilities
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