Customer Service Advisor

1 week ago


Cambridge, Cambridgeshire, United Kingdom Adecco Full time

Our Client is looking for a Customer service representative to join their team ASAP, the role is a Temp to Perm opportunity.

Monday to Friday 8am-4.30pm

Salary £23,205

Do you drive and able to work in Fen Drayton, please do read on to see if you can do the below:

  • To support the customer care department, processing orders using in house software, and following up the after-sales to ensure all interactions with customers and production are dealt with in the most professional and efficient manner and any exceptions are managed quickly and if appropriate, escalated
  • Attention to detail is critical whilst possessing the ability to prioritise workload to maximum effectiveness
  • Ensure that all communication with team members is constructive and compliant to agreed timeframe and quality parameters
  • Ensuring paperwork is filed correctly and archived each month
  • A general support for the office manager and team leaders in the order processing and customers service teams. Direct Reportees
  • Effective and clear communication both internally and externally on the barriers affecting success and a robust plan to eradicate and drive positive change
  • To greet all customers on telephone in a friendly and welcoming manner
  • To deliver accurate order logging and uploading data to start process
  • To affect the printing of orders to start the order process paperwork cycle
  • To ensure that all customer quotes are completed within 24 hours
  • To verify that all customer orders
  • To follow up on quotes
  • To evaluate orders and inform customers of discrepancies, liaising with your team, including handovers
  • To manage company correspondence, complaints, and queries in an efficient and timely manner
Please do give us a call if you feel the above is for you

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Dawn Wesby

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