Customer Service Representative

1 week ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom MICROVENTION EUROPE Full time
Job Description

You have experience in Customer Service, ideally in the Medical Device or High Tech business and you are looking for a new challenge in an innovative company?

Our UK Team is looking for a Customer Service Representative to support our growing business.

In your role as Customer Service Representative, you will provide outstanding service to our internal (Field associates) and external (Hospitals) customers. Your duties include processing customer orders, managing product returns as well as consignment stock monitoring.

When it comes to the how the job is performed, attitude is equally important as the "what", it is our culture, it is our signature, and we cherish them. Therefore, we are looking for a positive, client focused and open-minded personality to join our Customer Service Team in UK. This position is located in Newcastle upon Tyne, UK.

The Job Responsibilities

  • Effectively process customer orders using the Customer Service module of MicroVention ERP
  • Maintain customer account records and order history files
  • Assist with managing consignment agreements and tender agreements, if applicable
  • Monitor and verify consignment and boot stock
  • Monitor inventory to fulfill customer orders and backorders
  • Manage customer complaints and RGAs in collaboration with US CS and QA departments
  • Manage product returns in collaboration with European warehouse
  • Provide assistance to customers, sales personnel, distributors and other outside entities regarding product availability, distribution of sales collateral, etc., as applicable
  • Monitor inquiries from customers, sales personnel, distributors (as applicable) and distribute the inquiry to the appropriate person for disposition
  • Provide sales reports to sales personnel upon request

Required Qualifications

  • Prior experience in customer service activities
  • Proficient computer skills including MS Word, Excel, Outlook, and Teams
  • Able to handle multiple tasks at one time
  • Sensitive to prompt completion of tasks
  • Focus on outstanding customer satisfaction
  • Knowledge of and ability to complete order entry procedures, basic accounting, and sales reporting
  • Excellent written and verbal communication skills; very personable with good phone etiquette

Desired Qualifications

  • Experience in high tech or medical device industry
  • Experience interfacing with a direct sales organization
  • High school diploma and/or a bachelor's degree

Join us in our mission to make a difference in the lives of patients worldwide.

If you're ready to take on this exciting challenge, apply now and be a part of our journey towards excellence

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