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Customer Service Representative

3 months ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Hire Wise Ltd Full time

Immediate Starts Required

Christmas Temp & Permanent Role's Available

Full Client Training Available
Our client is a distinguished leader in the Energy industry. Who are commitment to delivering exceptional customer service. Currently in search of 3 talented and dedicated Customer Service Representative's to join a dynamic team.

If you are a customer-centric individual with excellent communication skills and a passion for making a positive impact, we want to hear from you.


Role Overview:

As a Customer Service Representative, you will be instrumental in ensuring our customers receive unparalleled service.

Your responsibilities will include handling a diverse range of customer inquiries, resolving issues, and providing comprehensive product information and support.


Key Responsibilities:

  • Identify and evaluate customer needs to offer appropriate solutions.
  • Maintain an extensive knowledge of our products to assist customers effectively.
  • Accurately record and document customer interactions and information.
  • Guarantee customer satisfaction and retention through outstanding service.
  • Meet or exceed individual and team performance targets.

Qualifications:

  • Exceptional communication and active listening skills.
  • Strong problemsolving and multitasking abilities.
  • A customercentric approach with a steadfast commitment to topnotch service.
  • Ability to thrive in a fastpaced, dynamic environment.
  • Friendly and approachable demeanor.

What We Offer:

  • Basic pay provided with performancebased incentives including travel opportunities.
  • Networking events.
  • Full training and continuous professional development.
  • A supportive and collaborative team environment.
  • Opportunities for career advancement within the company.
  • Immediate start dates.
  • Engaging company culture.
  • Dynamic team environment.

Job Types:
Full-time, Permanent

Salary:
From £25,000.00 per year

Benefits:

  • Company events
  • Flexitime
  • Profit sharing
  • Transport links

Schedule:

  • 8 hour shift
  • Day shift
  • Flexitime
  • Monday to Friday
  • No weekends
  • Overtime

Supplemental pay types:

  • Bonus scheme
  • Performance bonus
  • Quarterly bonus

Experience:

- customer service: 1 year (preferred)

Work Location:
In person