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First Line Support
1 week ago
Location:
Milton Keynes, UK with an option to work from your cozy home
nSalary:
£ £25000 per year + BonusnUK passport /Settled status/ILR status holder is needed as you will go through UK Security Check clearance for this job.
Issured, an outstanding business transformation consultancy and developer of secure IT solutions, has partnered with Identifi global for their recruitment needs. Currently, they are on the lookout for a 1st Line Support Analyst.
As a 1st Line Support Analyst, you will be reporting to the Service Delivery Manager. Your main focus will be providing superior customer service while maintaining close relationships with internal staff, clients, and suppliers.
Attention to detail and adherence to Issured's policies and procedures are imperative.
What will you do?
- Respond to technical assistance requests through phone, Teams, or in person.
- Log all issues and updates accurately and efficiently in our Service Desk Tool.
- Resolve support tickets within set SLA's to meet user's needs promptly.
- Escalate service incidents to 2nd line technical support when necessary.
- Assist with administrative tasks related to the service desk under the guidance of the Service Delivery Manager.
What are we seeking?
- Strong verbal and written communication abilities.
- Proficient in MS Outlook, Word, Excel, Power Point, and other tools.
- Effective at prioritizing user requests and managing expectations in a fast-paced setting.
- Dedication to providing exceptional customer experiences.
- Exceptional analytical and problem-solving skills.
- Eagerness for continuous growth and self-improvement.
- Quick grasp of technical concepts and their application to complex problems.
You will have to undergo Security Clearance, which involves background checks encompassing criminal history, credit, finance, and other aspects.
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