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Receptionist/Liaison Line Assistant

4 months ago

Milton Keynes, Milton Keynes, United Kingdom The Open University Full time

Closing Date: 06 June :00 noon
Interview Date: 18 June 2024

Change your career, change lives

The Open University is the UK's largest university, a world leader in flexible part-time education combining a mission to widen access to higher education with research excellence, transforming lives through education.

Estates is responsible for the management and development of University premises in Milton Keynes and its National and Regional Centres. The Infrastructure Team has an exciting opportunity for an experienced, proactive Compliance and Programme Manager to join the team in helping the OU achieve its strategic objectives.

The role

We are looking for an Assistant to join our team, responsible for working on the main Reception for the Open University and being a member of the Liaison Line team acting as the first point of contact for all Estates related queries and requests.

As a member of the Reception/Liaison Line Team, you will be responsible for providing a customer-focused response to incoming visitors and dealing with Estates queries and requests. You will be using the computerised relational database for recording and processing task management of specified Estate's activities.

There is a shift pattern for this role where you will be working 8:00am – 4:30pm, Monday to Friday one week and then 9:00am – 5:30pm the following week.

Skills and experience

This role will suit you if you:

  • Are educated to GCSE level or equivalent, including Maths and English.
  • Possess proven experience of working in a busy customer-service environment.
  • Have competent IT skills and are confident in using Microsoft Office.
  • Are able to work as part of a team successfully.

The full summary of duties and skills required for the role can be found within the Job Description below.

If you would like to discuss the application or recruitment process before making an application, please contact Susan Nkala at Resourcing Hub on or quoting the reference

What you get in return

We have a strong commitment to providing training and development in and beyond your current role. This includes thorough induction into the organisation and regular reviews of your training and development needs.

We also offer a great range of benefits that support our employees and their families for the long term. Staff Benefits include an attractive pension proposition and 30 days holiday per annum pro rata, plus Bank Holidays and Christmas closure days.

How to apply

For further information or to apply, click the 'Apply' button above.