Technical Software Support

1 week ago


Milton Keynes, Milton Keynes, United Kingdom Applanix Full time

Responsibilities
-
A split first and second line role there will be a commitment to answer incoming support calls courteously and within defined timescales as and when required but also the requirement to take responsibility for 2nd line complex cases.**-
Provide problem solving service for customers relating to electrical design calculations.
-
Contribute to initiatives to improve internal processes. To ensure these processes are adequately documented and all relevant staff adequately trained and briefed.**-
Adhere to all departmental processes.
-
Record time spent on work and complete customer support tickets, including defects/bugs on the CRM database and follow these up with solutions and communication to clients.**-
Liaise with internal and external support staff and developers to understand customer issues and where appropriate, propose, plan and manage the implementation of the
solution working directly with all parties.
- **Other duties as required.

Qualifications/Requirements
-
Electrical Design/Electrical Support Engineer experience.
-
Revit knowledge. Would be an advantage but not essential.
-
Appreciation and understanding of Electrical British Standards and regulations (BS7671).
-
Good interpersonal skills, with the ability to reason, influence and negotiate between the various stakeholders.**-
Proven collaborative working experience in managing multiple concurrent issues and liaising with other departments and stakeholders.**-
Assisting in the resolution of customer defects to ensure satisfactory completion in accordance with company procedures.**-
Proven ability to identify bugs, find the root cause of defects as they are found, collect data and analyse reasons and report issues in a clear and understandable manner.**-
Have strong time management and organisational skills.
-
Be able to communicate complex electrical concepts to all levels of the organisation and external customers.

Office based but employing Trimble Flexible Working policy to committing 2/3 days per week attendance with remainder at home.**
Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position.**
Trimble Inc. is proud to be an Equal Opportunity and Affirmative Action Employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national
origin, marital status, disability, sexual orientation, status as a covered veteran in accordance with applicable federal, state and local laws, or any other protected factor. EOE/M/F/V/D

  • Milton Keynes, Milton Keynes, United Kingdom WorkForce Software Full time

    About UsWorkForce Software is the first global provider of workforce management solutions with integrated employee experience capabilities. The company's WorkForce Suite adapts to each organization's needs—no matter how unique their pay rules, labor regulations, and schedules— while delivering a breakthrough employee experience at the time and place work...


  • Milton Keynes, Milton Keynes, United Kingdom Endeavour Recruitment Solutions Full time

    Technologies: Support Engineer Java Python C# Bash customer experience troubleshooting Hardware Software Linux QA testing Cloud based applications Web Services REST API SIP Endeavour has a fantastic career opportunity for an enthusiastic Software support profile who will be joining a UK based manufacturer of hardware and software for the...


  • Milton Keynes, Milton Keynes, United Kingdom Technical Futures. Full time

    An established Technology company seeks a degree qualified Embedded Software Engineer to work on a range of sensors, servo controllers, industrial communication and control products. Great opportunity for a keen problem solver who takes pride in good modular code design and has a test driven mindset.Essential requirements for the Embedded Software Engineer...


  • Milton Keynes, Milton Keynes, United Kingdom WorkForce Software Full time

    WorkForce Software is the first global provider of workforce management solutions with integrated employee experience capabilities. The company's WorkForce Suite adapts to each organisation's needs—no matter how unique their pay rules, labour regulations, and schedules—while delivering a breakthrough employee experience at the time and place work...


  • Milton Keynes, Milton Keynes, United Kingdom WorkForce Software Full time

    About UsWorkForce Software is the first global provider of workforce management solutions with integrated employee experience capabilities. The company's WorkForce Suite adapts to each organization's needs—no matter how unique their pay rules, labor regulations, and schedules— while delivering a breakthrough employee experience at the time and place work...

  • Technical Support

    1 week ago


    Milton Keynes, Milton Keynes, United Kingdom Carrier Full time

    Country:United KingdomLocation:Global Security Products Onity, Ltd. 8 Newmarket Court, Chippenham Drive, Milton Keynes. MK10 0AQRole: Technical SupportLocation:South UK (Area South of Birmingham & Wales)Full/ Part-time: Full timeBuild a career with confidenceCarrier Global Corporation, global leader in intelligent climate and energy solutions is committed to...


  • Milton Keynes, Milton Keynes, United Kingdom Viva Wallet Full time

    DescriptionE-Commerce & Technical Support Specialist/IT Support/ IT Support OfficerAre you looking for the chance to be apart of one of Europe's fastest growing Fintech companies? Do you have experience or understand terms like Woo-Commerce, Shopify, PrestaShop and other plugins? Do you have a passion for all things technical and love talking to people?As an...


  • Milton Keynes, Milton Keynes, United Kingdom Page Group Full time

    Support customers and internal sales with delivery of Connected Services and digital tools for technical delivery and onsite installations. Work alongside our Customer Service Global digitization team.Client DetailsOne of the world's leading engineering companies which helps customers to use electrical power effectively and to increase industrial...


  • Milton Keynes, Milton Keynes, United Kingdom Viva Wallet Full time

    DescriptionE-Commerce & Technical Support Specialist/IT Support/ IT Support OfficerAre you looking for the chance to be apart of one of Europe's fastest growing Fintech companies? Do you have experience or understand terms like Woo-Commerce, Shopify, PrestaShop and other plugins? Do you have a passion for all things technical and love talking to people?As an...


  • Milton Keynes, Milton Keynes, United Kingdom Volkswagen Group UK Full time

    About The Role:An exciting opportunity has arisen for an Automotive Technical Support Specialist within the One Aftersales team due to an internal promotion. Reporting into the Technical Support Team Manager, this is a full time permanent position and will be in based in Milton Keynes.What you could be doing: Essentially providing our Group network (all 6...


  • Milton Keynes, Milton Keynes, United Kingdom UCC Coffee UK Limited Full time

    Technical Admin Support**Based in our busy coffee machine technical department, this is a demanding, structured, and varied role, undertaking day to day systems admin through to adhoc technical part assistance and support to our field-based Sales and Operational teams.The Role: Answer telephone inquiries and accessing our computer records for information or...


  • Milton Keynes, Milton Keynes, United Kingdom MHS Full time

    FORTNA partners with the world's leading brands to transform omnichannel and parcel distribution operations. Known world-wide for enabling companies to keep pace with digital disruption and growth objectives, we design and deliver solutions, powered by intelligent software, to optimize fast, accurate and cost-effective order fulfillment and last mile...

  • Technical Trainer

    1 week ago


    Milton Keynes, Milton Keynes, United Kingdom ARMS Innovations Ltd Full time

    About the jobCompany DescriptionARMS Innovations Ltd is a rapidly scaling engineering company offering world beating Asset Life-Cycle Management solutions to its customers. ARMS Innovations deploy it's innovate software, best practice Quality Management System (QMS) and great people to offer high quality engineering & asset life cycle management services...


  • Milton Keynes, Milton Keynes, United Kingdom Merck Gruppe - MSD Sharp & Dohme Full time

    Job Description Our company has a range of market leading monitoring and milking equipment which is sold directly to farmers and installed by approved third parties. The role will form part of our product support function within the Ruminant Business Unit of Animal Health. A typical day would look like undertaking site surveys for our equipment,...

  • Software Developer

    1 week ago


    Milton Keynes, Milton Keynes, United Kingdom Industrious Recruitment Full time

    The Role: Collaborate with crossfunctional teams to design and develop software solutions that integrate with existing systems and technologies. Conduct code reviews and participate in testing activities to ensure software quality and accuracy. Provide technical support to customers and troubleshoot any software issues that arise. Conduct research and stay...


  • Milton Keynes, Milton Keynes, United Kingdom BP Energy Full time

    Entity: Customers & ProductsJob Family Group: IT&S Group Senior Software Engineer/Technical LeadAs a core member of the bp Pulse Digital Engineering team, you will play a key role in driving our ambition to nurture an outstanding software engineering team, environment and culture, at global scale.You will work closely with and be supported by HO Digital...

  • Technical Writer

    1 week ago


    Milton Keynes, Milton Keynes, United Kingdom MBR Partners Full time

    Our client is proud to provide innovative communication systems and applications in the communications industry, to help companies all over the world to deliver excellent customer service and to maximise the value of working together. The Company provides everything from initial deployment to scaling the operation. This role is a hybrid working...


  • Milton Keynes, Milton Keynes, United Kingdom MSD Full time

    Job DescriptionOur company has a range of market leading monitoring and milking equipment which is sold directly to farmers and installed by approved third parties. The role will form part of our product support function within the Ruminant Business Unit of Animal Health.A typical day would look like undertaking site surveys for our equipment, coordinating,...


  • Milton Keynes, Milton Keynes, United Kingdom MSD Full time

    Job DescriptionOur company has a range of market leading monitoring and milking equipment which is sold directly to farmers and installed by approved third parties. The role will form part of our product support function within the Ruminant Business Unit of Animal Health.A typical day would look like undertaking site surveys for our equipment, coordinating,...

  • Technical Lead

    1 week ago


    Milton Keynes, Milton Keynes, United Kingdom Network Rail Limited Full time

    IT and Telecom Services is responsible for designing, maintaining and supporting a vast array of IT and telecom assets, IT applications and safety-critical technology that keep the rail network moving. The team is responsible for the IT helpdesk and helping colleagues across Network Rail understand what can be done with constrained funds for IT-driven...