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Welcome Host

3 months ago

Birmingham, Birmingham, United Kingdom Grange Aston Martin Full time

We are Grange Motors


Grange Motors has over 65 years of proud motoring heritage dealing with marque manufacturers to deliver motoring excellence and trust to tall our visiting guests.

We are a progressive and innovative group who strives to deliver excellence to our associates.


Grange Motors is part of the Cambria Investment Holdings Group of Companies which includes Cambria Automobiles, Grange Motors, Invicta Motors and SOGO Mobility.


Join the journey #engageyourcareer

Becoming a Welcome Host for Grange Aston Martin in Birmingham
The perfect role for people who enjoy
interacting with a mixture of guests using their own
solution driven flair and
organisational skills to ultimately deliver their
unique world class experience, within the diverse and never department

We are a progressive and innovative group who strives to deliver excellence to our associates.

Looking after Our Associates all the other perks
-
Competitive Salary of £11.44 per hour (depending on National Minimum Wage)
-
Associate Assistance Programme (inc.

counselling, GP Service, Physio Advice, Helpline):
-
Cycle to Work Scheme - the company operates this scheme, to support our associate's health and wellbeing, and our focus on the environment.
-
23 days annual leave - for all associates plus the 8 Bank Holidays.
-
Long Term Service Awards and
Annual Associate Recognition Awards
  • These awards are for our fantastic associates as a recognition initiative.
-
Associate
Discounts for MOT's Parts, service, and Sales - Associates have access to some amazing discounts not forgetting our
Associate Family discount too

:

-
Vehicle Flexi-lease affinity scheme with SOGO Mobility - this offer is available to all associates.
-
Life Insurance Benefit - is provided to every associate after 3 months service.
-
Annual Associate Engagement Survey:

-
'Women in Cambria' network INSPIRE.

It's all about you turn the ordinary into the extraordinary

Job Role

Greet and welcome all guests and visitors to the Business, passing and directing all enquiries to the appropriate department or associate.

Whilst building a rapport with guests and establishing their needs quickly and efficiently to maximise their Guest Experience. Acting as a Brand Ambassador, reflecting the brand image and standards at all times.

Key Responsibilities and Duties:

  • Greet guests visiting or telephoning the dealership, making them feel welcome and direct them to the appropriate associate as soon as possible.
  • Manage dealership switchboard as required with a friendly, efficient and welcoming approach.
  • Log guest messages or complaints in the absence of the appropriate team members, ensuring information is accurately recorded and referred. Ensuring the guest is reassured that appropriate action will be taken.
  • Maintain the reception/guest areas in accordance with dealership standards and identified guest needs.
  • Maintain adequate supplies of Guest hospitality stock and dealership stationery.
  • Process incoming and outgoing post, ensuring it is appropriately date stamped/franked in line with management requirements. Ensure collection by the Royal Mail each day and that the franking machine is in credit at all times.
  • Maintain guest enquiry records/telephone logs in order to provide statistical information on guest visiting patterns as required.
  • Complete daily associate attendance sheet to maintain an accurate record of associates within the dealership.
  • Provide administrative support to dealership departments as required, including assistance with mail shots.
  • Maintain and develop Company and industry knowledge through attending relevant training opportunities.
  • Maintain quality standards of dress, attitude, guest care, honesty and health and safety in order to portray a professional image to guests at all times.

Successful applicants will possess and be able to offer:

  • Previous Welcome Host/Reception experience is preferred, ideally within the motor industry
  • Have excellent communication, organisation and interpersonal skills with a professional and welcoming telephone manner
  • Have excellent administration skills, and the ability to prioritise multiple tasks and deadlines
  • Excellent literacy and numeracy skills
  • Excellent IT skills, including Microsoft Office
  • Passion and ability to deliver an outstanding guest experience
  • Respectful and courteous to guests and colleagues
  • Flexibility in approach
  • Honest with high levels of integrity and drive to succeed

We are at the top of our game
-
Grange Motors and Cambria Automobiles are an equal opportunities employer._
-
Your data will be held in line with the General Data Protection Regulations 2018._

Job Type:

Part-time

Pay:
Up to £11.44 per hour

Benefits:

  • Company events
  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Life insurance

Schedule:

  • Weeken