Host - Birmingham

1 week ago


Birmingham, Birmingham, United Kingdom Tonight Josephine Full time
About the Role

We are seeking a skilled and charismatic Host to join our team at Tonight Josephine. As a Host, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their evening.

Key Responsibilities
  • Manage reservations and seating arrangements with ease and efficiency.
  • Escort guests to their tables and provide a personalized tour of our cocktail menu.
  • Answer phone calls, take reservations, and provide information to guests in a professional and courteous manner.
  • Handle guest inquiries, complaints, and special requests with a positive and solution-focused attitude.
  • Maintain a clean and organized front-of-house area, including the entryway, waiting area, and restrooms.
  • Assist in opening and closing duties, including setting up the host stand and organizing reservation books.
Requirements
  • Strong communication skills to interact with guests in a polite and engaging manner.
  • Excellent organizational abilities to manage reservations and seating arrangements efficiently.
  • Ability to work well under pressure and handle a high volume of guests during busy times.
  • Positive and outgoing personality with a genuine desire to create a welcoming atmosphere for guests.
  • Problem-solving skills to handle guest inquiries and address any issues that may arise.
What We Offer
  • A competitive hourly rate starting at £12.
  • A generous service charge to reward your dedication to the customer experience.
  • 50% discount on food and drink across all our venues.
  • Access to our Employee Assistance Program (EAP) for mental health, well-being, and finance support.
  • Opportunities for career progression and professional development.

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