Commercial Support Administrator

2 weeks ago

Nottingham, Nottingham, United Kingdom Sygnature Discovery Limited Full time

Background


Sygnature Discovery is a world-leading integrated drug discovery Contract Research Organisation based in the UK and Canada with its headquarters in Nottingham and additional facilities in Alderley Park, Macclesfield, Glasgow, Montreal and Quebec City.

Its employees of over 1,000, which includes 900 scientists, partners with global pharma, biotech and NFP organisations.

About the role


We are looking for a highly motivated and organised individual to join our Commercial Department as a CRM Support Administrator.

Reporting to the Senior CRM Manager, the role holder will implement and support a broad range of CRM support activities that the team provides to the wider company.

The post holder will ensure that the Sygnature Discovery Customer Relationship Management (CRM) system is updated, accurate and best reflects our business sales forecasting.


CRM Support Administration specific responsibilities will include:

  • To ensure that all enquiries and contracted work in the CRM best reflects the current business perspective.
  • The role requires the CRM to be updated in real time with:
  • New enquiries
  • Key financial milestones & FTE rates
  • Project start and end dates
  • Departmental resource planning schedules
  • Updating proposals and existing contracted projects
  • Working closely with Business Development, Business Services, Operations and Finance.
  • Generate work reports and update as appropriate for management.
  • Supporting the CRM team on CRM related management and reporting.
  • Update the CRM in a timely, consistent, and highquality manner.
  • Proactively liaise with finance, operations, legal and BD obtaining the latest information to ensure CRM is reflective of the current state of the business.
  • Prepare core information to allow production of full and accurate work orders and amendments.
  • Attend departmental and team meetings, champion the CRM.
  • Work as part of the wider commercial team by supporting team members.
  • Contribute to processes and procedures to deliver an enhanced customer journey.
  • Have a high level of awareness of BD interactions with operations, legal and finance.
  • Build a strong relationship with internal customers.
  • Maintain relevant KPIs for accounts for which you are responsible.

To succeed in the role, you will have the following capabilities and experience:

  • Excellent administrative skills, ideally within a sales environment
  • experience working with a CRM (Customer Relationship Management) system or database management would be advantageous.
  • A keen eye for detail able to maintain high levels of accuracy.
  • Excellent communication skills and ability to build positive relationships with employees at all levels.
  • Methodical and thorough able to multitask, organise and prioritise activities in a busy work environment.
  • Able to use own initiative to solve problems and navigate obstacles which arise during the working day.
  • A great team player who demonstrates a strong work ethic and a commitment to the team's success.
  • Highly computer literate, e.g. Microsoft Office, specifically excel and ideally experience working with a CRM system or database (ideally NetSuite)


In return you will receive an excellent training and benefits package, including a highly competitive salary which is reviewed annually, a bonus scheme, a well-regarded pension scheme, and private medical insurance.

All our benefits are tailored to enhancing your experience at Sygnature as it is important to us that you share in our success.


We also recognise that the environment you work in is a priority, so we have built a collaborative and supportive culture with plenty of opportunities to grow and succeed, tailored to individual and business needs.

This includes an excellent set of bespoke training and development courses to accelerate both your scientific and personal career growth.

1) Your CV

2) Confirmation of your status of eligibility to work in the UK

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