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Health Care Assistant
3 months ago
Job summary
Anopportunity has arisen for a Health Care Assistant to join our surgeryteam. Duties to include phlebotomy,ECGs, administration of some routine adult vaccinations, NHS health checks, BPmonitoring, chaperone duties, wound care and ear irrigation under the directionof the nursing team, support during minor surgery clinics and processing ofsamples.
We have alovely nursing team and are looking for someone to work between 15 to 21 hoursper week over 3 or 4 mornings.
We offer inclusionin the NHS pension scheme, a cycle to work scheme, free parking and a kind andcaring team to work with.
The pay isbetween £ to £ per hour.
The closingdate for applications is 8th June, however if we receive promising applications,we may close the date sooner to attract the right candidate.
Main duties of the job
Duties to include (but not limited to) phlebotomy, ECGs, administration of some routine adult vaccinations, NHS health checks, BP monitoring, chaperone duties, wound care and ear irrigation under the direction of the nursing team, support during minor surgery clinics and processing of samples.
About us
We are small practice with a growing population of 7,300 registered patients andour boundary area mainly covers the villages of North Common, Oldland Common,Cadbury Heath, Warmley, Longwell Green, Willsbridge, and up to Bitton. We have a team of clinical GP and nursing staffas well as a Practice Manager, Assistant Practice Manager and admin supportstaff.
Our practiceethos is based around continuity of care, support and good teamworking. We are proud to say that in2023 we were rated second in Bristol, North Somerset & SouthGloucestershire in the National Patient Satisfaction Survey. This is down to the hard work of the entirepractice team. We have a team offantastic and dedicated staff who complement each other in their knowledge,skills, and experience. We get togethersocially to encourage friendships and to bring the team together. We are fortunate to have a lovely garden atthe front of the practice so in the summer we often have lunch outside. We also support charitable work with anannual practice sponsored walk.
We operatefrom a converted farmhouse which has plenty offree parking for staff. All consultingrooms are situated on the ground floor and there is a small dispensary next toreception. Upstairs houses admin rooms, the staff room and kitchen, plus a roomfor meetings and training. Patients are encouraged to see their named GP andare offered a mix of same-day and pre-bookable face to face appointments plustelephone consultations.
Job descriptionJob responsibilities
Job purpose :
Working under the supervision of the nursing team and strictly in accordance with specific practice guidelines and protocols and within the scope of their practice, the HCA will assist the practice clinical team in the provision and delivery of prescribed programmes of patient care including preventative care, health promotion and patient education
Job responsibilities :
Ensure patient and practice confidentiality is maintained at all times as laid down in your Contract of Employment Undertake venepuncture ensuring all samples are correctly labelled and sent to the laboratory Undertake ECGs ensuring the results are shown to the duty doctor before the patient leaves the premises Manage the practices NHS health checks programme ensuring invitations are sent to appropriate patients and checks undertaken in line with the requirements of the LES Administer vaccines such as flu and B12 in line with the practices protocols ensuring PSDs are completed if appropriate / PGDs are followed Support the practices adult influenza and Covid campaigns Carry out baseline observations such as height, weight, BMI, pulse oximetry, blood pressures, temperatures, pulse rates and record findings accurately on the clinical system Undertake diabetic foot checks in line with agreed protocols Undertake basic would care and simple dressings as triaged by the nursing team Undertake ear irrigation under the supervision of the lead practice nurse Provide support during minor surgery clinics as directed by the lead GP Act as a chaperone when required Process laboratory samples and ensure the practices UTI protocol is followed Undertake weekly cleaning and re-stocking of consulting rooms in line with the practices infection control policy and ensuring the appropriate paperwork is completed Support and participate in shared learning within the practice including attendance at nurses meetings, clinical meetings and staff training afternoons Attending training as required to ensure your skills are maintained Complete the care certificate course if not already undertaken Deliver opportunistic health promotion where appropriate to include smoking cessation To undertake any additional duties as directed by the nursing team and within the scope of their practiceConfidentiality :
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive dataHealth & Safety :
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:
Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identifiedEquality and Diversity :
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.Personal/Professional Development :
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Complete on-line training provided by the practice on all appropriate topicsQuality :
The post-holder will strive to maintain quality within the practice, and will:
Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources.Communication :
The post-holder should recognize the importance of effective communication within the team and will strive to:
Communicate effectively with colleagues and other practice team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordinglyContribution to the Implementation of Services :
The post-holder will:
Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audits where appropriatePerson Specification:
Essential:
A kind, caring and calm nature
Computer literate (Microsoft Office, email and bespoke software)
Experience of dealing with members of the public in person or over the telephone
Ability to work under pressure
Good standard of education including GCSE or equivalent in English and Maths
Excellent customer service and communication skills
Experience of working in a team
Able to organise own workload and take a flexible approach
Ability to work on own initiative, be self-motivated with a can-do attitude
Ability to deal with confidential and sensitive information
Awareness of cultural and social influences on health and the importance of respecting diversity, differences and equality
The ability to work extra hours to cover holidays and sickness from time to time is also essential
Desirable:
Previous experience of NHS or General Practice setting
Knowledge of EMIS Web Clinical IT system
Person SpecificationQualifications
Essential
A qualification in phlebotomy A kind, caring and calm nature Computer literate (Microsoft Office, email and bespoke software) Good standard of education including GCSE or equivalent in English and Maths Excellent patient service and communication skills Experience of working in a team Able to organise own workload and take a flexible approach Ability to work on own initiative, be self-motivated with a can-do attitude Ability to deal with confidential and sensitive information Awareness of cultural and social influences on health and the importance of respecting diversity, differences and equality Ability to cover for colleagues in time of sickness and annual leave Support the practice by providing extended hours clinics as per the clinical rotaDesirable
Completion of Care Certificate Previous experience of General Practice setting Knowledge of EMIS Web Clinical IT system