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Healthcare Assistant at Hanham Health

3 months ago

Bristol, Bristol, United Kingdom Hanham Health Full time

About Hanham Health

Hanham Health is a leading provider of healthcare services, dedicated to delivering exceptional patient care and support. We are committed to creating a positive and supportive work environment where our team members can thrive.

Healthcare Assistant Role

We are seeking a compassionate and dedicated Healthcare Assistant to join our team. In this role, you will play a vital part in providing high-quality care to our patients, assisting with their daily needs and supporting the wider healthcare team.

Responsibilities
  • Provide personal care to patients, including assistance with bathing, dressing, and toileting
  • Assist with meals and feeding as required
  • Monitor patient vital signs and report any changes to the nursing staff
  • Maintain a clean and hygienic environment for patients
  • Communicate effectively with patients, families, and colleagues
  • Participate in audits and quality improvement initiatives
  • Adhere to all relevant policies, standards, and guidelines
Requirements

Essential Criteria

  • Proven experience in a customer care role
  • Experience working under indirect supervision
  • Previous experience in a general practice or care environment
  • Excellent interpersonal skills to build and maintain strong relationships with patients and colleagues
  • Ability to remain calm and composed in a busy working environment
  • Clear and precise communication skills, both written and verbal
  • Tact, diplomacy, and empathy, particularly when interacting with anxious patients
  • Flexibility, reliability, and responsiveness to change
  • Ability to work independently or as part of a team
  • Commitment to ongoing education and training
  • Full driving licence and own transport are essential for travelling between sites and occasional home visits
  • Hepatitis B immunity or willingness to undergo the necessary vaccination

Knowledge and Skills

  • Understanding of the Healthcare Assistant role and patient interactions
  • Knowledge of confidentiality principles and their application
  • Familiarity with EMIS or other clinical systems

Physical Skills

  • Manual dexterity and manipulation skills
  • Ability to handle basic medical equipment (e.g., ECG machine)
  • Capacity to assist others with the delivery of care, including minor surgical procedures

Qualifications

  • Basic literacy and numeracy skills
  • NVQ Level 3 in Health and Social Care or equivalent qualification or experience preferred
  • Certificate of competence in phlebotomy or equivalent
  • Proficient computer and keyboard skills
  • Up-to-date Basic Life Support certification