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Senior Customer Services Assistant

3 months ago

Chesterfield, Derbyshire, United Kingdom Global Brands Limited Full time
Senior Customer Services Assistant- Full Time- Chesterfield
Senior Customer Services Assistant:

Global Brands is the leading independent drinks brand development business, which owns, markets, and distributes a broad portfolio of well-known beverages across the on trade and off trade channels. Our product portfolio includes our award-winning Franklin & Sons
premium soft drinks & craft mixer range, well-loved brands such as VK, HOOCH, All Shook Up, Shake Baby Shake
, premium spirits, and beer. We have the ambition to become the UK's No.1 independent drinks company and build on our global success where our brands are on back bars & retailer's shelves in 72 overseas markets. Our modern and open plan Head Office is based within our own award-winning hotel CASA **in Chesterfield, North East Derbyshire.


We are now seeking a
Senior
Customer Services Assistant with excellent organization and communication skills to join our head office team.

This is a full-time role Monday to Friday 0900 / 1700 with 1 hour lunch-break.

Typical activities in the role will include:

  • Answering incoming calls and taking appropriate action for each call
  • Be the first point of contact for customer orders and queries for both external and internal customers
  • Resolving customer queries
  • Update and review team procedures
  • Take payments for cash and pro forma orders
  • Accepting and checking internal stock deliveries (some lifting involved)
  • Sending out samples to customers and prospects
  • Outbound calling to existing customers to make them aware of new products and deals
  • Upselling and Cross selling where appropriate
  • Carrying out various associated administrative tasks as and when required
  • Deputising for the Manager in their absence
  • Transferring data using Microsoft Excel, interpreting information, creating reports and providing analysis of sales to the Manager. Therefore, a thorough knowledge of and experience in working with Excel is essential for this role.
  • Prioritising and allocating workload for the Customer Service Team
  • Quality checking orders within the team
  • Communicating with other internal teams
  • Building relationships with Sales colleagues
Initial interviews will be via Indeed Video software/Teams/Zoom to suit

***Global Brands manages all its recruitment processes internally. Previous applicants for this position need not apply.

Salary £26 000 DOE