Education Systems Consultant
1 week ago
Commercial Services Group is recruiting for an Education Systems Consultant on behalf of Cantium Business Solutions, which is part of Commercial Services Group.
Salary:
£22,500 per annum
Brand:
Cantium Business Solutions**Location**: Kings Hill
The Role
Key Duties:
- Receive and respond to requests for support escalated by our Service desk and directly from service users.
- Investigate arising issues, requests and to determine the appropriate action to take to resolve these within the contract SLA.
- Within own area of competence and working closely with more senior colleagues, provide accurate responses to requests for support by means of for example: making modifications to system parameters, developing workarounds or sitespecific enhancements,reconfiguring systems, training users or operations staff, producing additional documentation, or escalating requests to systems development staff or software suppliers.
- Appropriately document actions taken to resolve or escalate issues/requests.
What we need from you
- Experience working in an IT or Customer Service environment
- To have used a MIS system in a past role either as an enduser or support function
- A fast learner and able to take responsibly for own development
- Technically minded with a strong interest in IT, proven in past work experience or relevant qualifications gained from education
What Cantium can offer you
- Minimum of 33 days holiday (inc. bank holidays)
- Generous contributory pension scheme.
- People focused culture with great communication and development opportunities.
- A wide range of workplace wellbeing services.
- Electric Car Scheme.
- Employee shopping discount scheme.
They partner with local government, education and private sectors to understand their business needs and challenges and provide tailored solutions.
Their focuson insight and collaboration ensures that they remain connected to these organisations to enhance their key business priorities such as such as IT strategy and architecture, project management and fully managed IT services.
We recognise that work isn't just somewhere you go for a set number of hours. Work is something we do. "Cantium Working" is our vision of the behaviours and attitudes inherent in 'agile' working. As a business we are committed to providing a flexible approachto when, where and how our staff work.Cantium working enables you to work in the way which best balances personal and work life - helping you achieve a great work life balance.
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