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Education Systems Consultant

4 months ago

Kings Hill, United Kingdom Commercial Services HR Full time

**Role**:Education Systems Consultant
**Salary**: £22,500 per annum
**Location**: Kings Hill

Commercial Services Group is recruiting for an experienced Education Systems Consultant on behalf of its' sister company, Cantium Business Solutions.

**The Role**

**Key Duties**
- Receive and respond to requests for support escalated by our Service desk and directly from service users.
- Investigate arising issues, requests and to determine the appropriate action to take to resolve these within the contract SLA.
- Within own area of competence and working closely with more senior colleagues, provide accurate responses to requests for support by means of for example: making modifications to system parameters, developing work-arounds or site-specific enhancements,reconfiguring systems, training users or operations staff, producing additional documentation, or escalating requests to systems development staff or software suppliers.
- Appropriately document actions taken to resolve or escalate issues/requests.

**What we need from you**
- Experience working in an IT or Customer Service environment
- To have used a MIS system in a past role either as an end-user or support function
- A fast learner and able to take responsibly for own development
- Technically minded with a strong interest in IT, proven in past work experience or relevant qualifications gained from education

**What Cantium can offer you**
- Minimum of 33 days holiday (inc. bank holidays)
- Generous contributory pension scheme.
- People focused culture with great communication and development opportunities.
- A wide range of workplace wellbeing services.
- Electric Car Scheme.
- Employee shopping discount scheme.

We recognise that work isn't just somewhere you go for a set number of hours. Work is something we do. “Cantium Working” is our vision of the behaviours and attitudes inherent in ‘agile’ working. As a business we are committed to providing a flexible approachto when, where and how our staff work. Cantium working enables you to work in the way which best balances personal and work life - helping you achieve a great work life balance.