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Clinical Administrator
3 months ago
Job summary
As a Clinical Administrator you will be supporting the clinical contracts manager, wider management team and clinicians with data management and reporting on all clinical contracts QOF, Enhanced Service Offer. You will be responsible for ensuring the coding on patient records is accurate to ensure safe patient care and compliance with our contractual requirements.
The role will include contacting patients to book them for their reviews and following up where appropriate and required if no response. You will be responsible for software administration and assist with software training for the organisation, support with template creation and maintenance.
Main duties of the job
** Kindly refer to the JD attached herewith to understand about the main responsiblities of the role **
About us
GPS Healthcare is a practice that services approximately 40K patients over 6 premises.
The locations of the key GP Practices are listed below but are not locations may be added to this list.
You may also be expected to travel to alternative locations for training and development or meetings.
Knowle Surgery, 1500 Warwick Road, Knowle B93 9LE
Meadowside Family Health Centre, 30 Winchcombe Road, Solihull, B92 8PJ
Park Surgery, 278 Stratford Road, Shirley, Solihull, B90 3AF
Tanworth Lane Surgery, 198 Tanworth Lane, Shirley, Solihull B90 4DD
Village Surgery, Cheswick Way, Cheswick Green, Solihull,B90 4JA
Yew Tree Medical Centre, 100 Yew Tree Lane, Solihull B91 2RA
Job descriptionJob responsibilities
Data
Creating and running clinical reports for clinicians, management and admin roles as requested.
Maintaining reports (including batches) to ensure they are up to date and are not duplicated.
Project tracking: examples include hypertension, electronic-repeat dispensing, phone data, CPCS, Dashboard.
Verifying data within records, using Snomed codes ensuring accuracy of our data.
Software Admin
Administrator for IT systems used within the practice.
Managing staff access, system settings, message templates and organisation preferences on the clinical systems.
Providing training and guidance for systems used within the business.
Administration
Creating and uploading templates to SystmOne.
Facilitating mass batch communication to patients as required by clinical team.
Developing and maintaining standard operating procedures for key processes to facilitate staff training.
Assist with key projects and events, providing support for these, example: clinical contracts tracking.
Contacting patients for annual reviews and associated administration.
Digital Support
Support lead clinicians with utilisation of PATCHS - template creation, training of staff etc.
To support clinical team as ERD champion (site based).
Managing information
Use technology and appropriate software as an aid to management in planning, implementation and monitoring of care, presenting and communicating information.
Ensuring that patent data is kept confidential at all times and is shared on a need-to-know basis only.
Understand responsibility of self and others regarding the Freedom of Information Act.
Maintain confidentiality of information, acting within the terms of the Data Protection Act and Caldicott guidance on patient confidentiality at all times.
Supervision, Education, Training & Development
Understands and demonstrates the characteristics of a role model to members in the team and/or service.
Disseminate learning and information gained to other team members in order to share good practice and inform others about current and future developments (, courses and conferences).
Assess own learning needs and undertake learning as appropriate.
Support and participate in shared learning across the wider organisation.
Undertake continual personal and professional development, taking an active part in reviewing and developing the role and responsibilities, and provide evidence of learning activity as required.
Adhere to organisational policies and procedures, including confidentiality, safeguarding, lone working, information governance, equality, diversity and inclusion training and health and safety.
Health and Safety/Risk Management
The post-holder must comply at all times with the Practices Health and Safety policies, in particular by following agreed safe working procedures and reporting incidents using the organisations Incident Reporting System.
The post holder will comply with the Data Protection Act and the Access to Health Records Act
Note:
The job holder will be expected to undertake any other duties which are not specifically listed but are within the remit, responsibility and accountability of the job.
Person SpecificationQualifications
Essential
Qualifications showing good English and numeracy skills such as GCSE A-C in English and MathsExperience
Essential
Administration experienceDesirable
Experience working in an NHS/healthcare environment in an administrative capacity Previous experience of clinical coding and administration in a primary care settingKnowledge & Skills
Essential
Microsoft packages specifically Microsoft ExcelDesirable
Knowledge of how the NHS works, including primary care and PCNs Good knowledge of Primary Care Ability to deliver appropriate batch reports as required by clinical team Excellent knowledge of Primary Care Operating systems Computer literate with an ability to use SystmOneBehavioural Attributes
Essential
Ability to maintain effective working relationships and to promote collaborative practice with all colleagues Has attention to detail, able to work accurately, identifying errors quickly and easily Excellent verbal and written communication skills with team members, patients, carers, and other healthcare professionals, whilst recognising peoples needs for alternative methods of communication An excellent understanding of data protection and confidentiality issues Works effectively independently and as a member of a team Flexible approach to meet service needs and ensure a stakeholder focused response Self-motivated and proactive Continued commitment to improve skills and ability in new areas of work Able to undertake the demands of the post with reasonable adjustments if required ASS/ I Independently mobile to be able to work across several sites and travel to meet with stakeholders Demonstrate ability to work in a busy environment; ability to deal with both urgent and important tasks and to prioritise effectively whilst also supporting others Excellent time keeping and prioritisation skills