Salesforce Platform Reliability Engineer

1 week ago

London, Greater London, United Kingdom XL CATLIN Full time
Job Description - Salesforce Platform Reliability Engineer (SRE D
Salesforce Platform Reliability Engineer (SRE) (

Job Number:
Salesforce Platform Reliability Engineer (SRE)

As a Salesforce Site Reliability Engineer (SRE), your role is crucial in maintaining and optimizing the reliability, availability, and performance of our Salesforce platform.

Customize and configure the Salesforce platform to enhance its reliability, incorporating features like custom objects, fields, workflows, and validation rules.

Manage user accounts, profiles, and permission sets, ensuring optimal access levels and security settings.
Import, export, and maintain data within Salesforce, conducting cleanup and deduplication when necessary.
Implement and maintain automated deployment pipelines for Salesforce applications using CI/CD tools.
Ensure smooth and efficient deployment processes across different Salesforce environments.
Develop and maintain automation processes using Salesforce Process Builder, Workflow Rules, and Flow to streamline business processes.
Create and maintain reports and dashboards to offer insights into sales, marketing, and customer service performance.
Collaborate with different departments, understanding their requirements, and providing Salesforce solutions.
Provide user support, answer questions, and offer training to ensure effective platform utilization.
Work with the IT team to integrate Salesforce with other business systems and applications.
Maintain data security and compliance with relevant regulations and company policies.
Keep detailed records of configuration changes, customizations, and user guides for the Salesforce platform.
You will report to the AXA XL Digital Factory – DevSecOps Platform Lead
Proficient understanding of Salesforce, including experience with Sales Cloud, Service Cloud, or other Salesforce products
Salesforce Administrator certification is often required or highly recommended.
Proficiency in using Salesforce tools and features, with familiarity in data management, database concepts, and reporting.
In-depth knowledge of Salesforce architecture, components, and deployment mechanisms.
Ability to analyze complex business processes and design solutions within Salesforce.
Excellent communication skills for collaboration, understanding requirements, and providing effective training and support.
Attention to detail to maintain data accuracy and system integrity.
Ability to troubleshoot and resolve technical issues, collaborating with Salesforce support when necessary.
Project management skills for handling Salesforce implementations, upgrades, and integrations.
Proven planning and organization skills, creating work schedules, prioritizing workload, preparing in advance, and setting realistic timescales.
Bachelor's degree or equivalent work experience.
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks.

By combining a strong and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
Diversity & Inclusion
Named to the Diversity Best Practices Index – 2017, 2018

  • Signatory to the CEO Action for Diversity
  • Signatory to the UK Women in Finance Charter
  • Robust support for Flexible Working Arrangements
  • Enhanced family friendly leave benefits
GB London 20 Gracechurch Street 20 Gracechurch Street London London EC3V 0BG Job Field
Job Field
:
Project & Change Management Schedule
Full-time Job Type

Standard AXA XL is an Equal Opportunity Employer and does not discriminate against any colleague or applicant for employment on the basis of race, color, national origin, religion, sex, gender identity and/or expression, sexual orientation, age, disability, genetic information, veteran status, military status or any other category protected by local law.

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