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Clinic Host and Co-ordinator

3 months ago

Knutsford, Cheshire East, United Kingdom Tomorrow Cardiovascular Ltd Full time

Tomorrow Wellness - State of the art Clinic opening soon in Cheshire

We are cardiovascular experts.

Are you passionate about health, wellness and customer service?

Would you like to be help launch a new and exciting service in the UK?

Do you thrive in a dynamic environment where you can make a difference?

Join our team at the Tomorrow Cardiovascular Wellness as 'Host and Coordinator' and play a key role in providing exceptional care to our patients.


As a Host/Coordinator at our Tomorrow Cardiovascular Wellness, you will play a pivotal role in ensuring smooth operations and exceptional client experiences.

You will be the first point of contact for patients, clients, and visitors and provide administrative support to the clinic staff and assist in maintaining the clinic's high standards of service.

You will be a highly engaging individual who can quickly build relationships with clients, patients and colleagues.

We are looking for an accomplished team player with excellent communication skills, use of initiative and the ability to work at pace with a high level of accuracy.

Good numeracy and administration skills are essential.

A fast learner with experience in high-end healthcare services and an understanding of the importance of the client and patient journey.


Key Responsibilities:

Front Desk Management:

  • Greet patients and visitors with a warm and professional demeanour.
  • Manage incoming calls and online enquiries, schedule appointments with efficiency and accuracy.
  • Maintain a tidy and organised reception area, ensuring a welcoming atmosphere for all visitors.
  • Check clinical rooms are ready and equipped in the morning and throughout the day.
  • Ordering stationery and kitchen supplies and maintaining clinical equipment stocks.
  • Ensuring the Reception area and staff kitchen are tidy and presentable at all times.
  • Closing the clinic the end of the day.

Client/Client Support:

  • Assist clients with completing necessary forms and paperwork, ensuring all information is accurately recorded and to the highest standard.
  • Coordinate client appointments and followup visits, communicating effectively with other healthcare providers and patients.
  • Ensure an accurate audit trail around all patient documentation and communication.
  • Provide information about clinic services, policies, and procedures, addressing client concerns with empathy and discretion.

Administrative Duties:

  • Manage clinic schedules, ensuring appointments are properly scheduled and coordinated.
  • Assist with billing and insurance claims processing, verifying patient insurance coverage and collecting and processing payments as needed.
  • Maintain electronic and paper filing systems, ensuring confidentiality and compliance with CQC and ICO regulations.
  • Assist in ordering office and clinical supplies and maintaining inventory levels to support clinic operations.

Communication and Coordination:

  • Serve as a liaison between members of the public, clients, patients, healthcare providers, and other clinic staff, facilitating clear and effective communication.
  • Coordinate meetings and events, preparing agendas, taking minutes, and distributing relevant materials as needed.
  • Collaborate with other administrative staff to ensure seamless workflow and efficient use of resources.
  • To liaise with the Clinic Manager when required and follow instructions from them when necessary.
  • To undertake any other duties as deemed appropriate by the Clinic Manager.
  • To actively identify and report any health and safety hazards to the Clinic Manager

Quality Assurance:

  • Monitor client and patient satisfaction and feedback, addressing concerns promptly and proactively seeking opportunities for improvement.
  • Participate in quality assurance initiatives, assisting in the implementation of best practices to enhance clinic operations and patient care.
  • Equality and diversity
  • To respect the privacy, dignity, needs and beliefs of clients, patients, visitors and colleagues.
  • Understand and adhere to statutory regulations, including meeting all necessary standards under our Care Quality Commission registration.
  • Support the equality, diversity and rights of clients, patients, visitors and colleagues and by behaving in a way that recognises and respects others' needs, beliefs, privacy and dignity, according to practice policies, procedures and current legislation.

Qualifications:

Essential:

  • GCSE English and Maths grade 6 or above or A levels or equivalent proven experience
  • Previous experience in a healthcare or customer service setting
  • Proficiency in Microsoft Office Suite and/or Google Workspace and electronic medical record (EMR) systems as well as the ability to adapt to using new software
  • Excellent proven communication and interpersonal skills, with a strong focus on customer service
  • Ability to multitask, prioritise tasks, and maintain attention to detail in a fastpaced environment
  • Discretion an