Workplace Pensions Apprentice

2 weeks ago


Canary Wharf, Greater London, United Kingdom The Pensions Ombudsman Full time

The Pensions Ombudsman has an exciting opportunity for a Workplace Pensions Apprentice to join our team based in Canary Wharf, where we currently operate an agile working policy.

You will be working full or part-time on a fixed-term contract and will receivea competitive salary of £19,756 per annum which includes a number of pension options including the Staff benefit discount platform.

In addition, we are a Disability Confident accredited employer.

Salary and benefits As well as a starting salary of £19,756 per annum, we offer:

  • 27.5 days annual leave
  • Flexible working between 7 am 7 pm
  • Discretionary staff reward scheme
  • Comprehensive learning and development programme
  • Mentoring opportunities
  • Free employee assistance programme
  • Staff benefit discount platform
  • Range of Staff Networks and social activities

Who are we? It is an exciting time for TPO, with additional funding enabling a significant expansion of our staff numbers from around 150 and adopting new technical ways of working to manage an increased demand for our service.


As a totally independent body, not part of the pensions industry or government, we investigate and make decisions when someone has been unable to resolve a complaint about how their pension has been managed.

Our service is free, but we have legal powersto make decisions that are final, binding, and enforceable in court.


Our work can be challenging and high-profile, delivering a fair outcome for the individual and highlighting where the pensions industry can improve.

Focusing on the facts, we must be balanced, fair and totally independent.

About the role:

The Pensions Ombudsman is looking to hire an apprentice to support all areas of the office, in a variety of duties.

This exciting opportunity has arisen with the aim of supporting and developing an individual's education, whilst using their current skillsand knowledge to benefit our organisation.

The apprenticeship will be for 15-18 months. During this period, you will work towards a Workplace Pensions Apprenticeship Level 3, which includes a recognised pensions qualification. There will also be a range of on-the-job training.

The position is a full-timerole (7:2 hours a day plus lunch, 5 days a week), however, study and exam time means these hours will be reduced to support the education needs.


Key duties:

The successful applicant will initially join our Central Support Team who assist applicants as they come into the office.

Thereafter, they will move onto other teams assisting working on different parts of the customer journey.

This will give them a uniqueperspective on the pensions landscape and the different roles within schemes and what we can do to assist the public when something has gone wrong with their pension.


We will shortlist and interview on a rolling basis, without waiting for a set closing date. Therefore, this vacancy may be withdrawn at short notice.

Interviews dates:
from 16th February 2023


All applicants must have a right to work in the UK and be prepared to be security cleared to Baseline Personnel Security Standard, which requires a basic disclosure from the Disclosure and Barring Service.


If you feel that you have the skills and experience required to become our Workplace Pensions Apprentice, please click 'apply' today.

We would love to hear from you

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