Floor Host

2 weeks ago

Canary Wharf, Greater London, United Kingdom Rapport Guest Services Full time
Job Introduction

We are looking to welcome a Floor Host to join our Rapport team in our Client's stunning new state of the art offices in Canary Wharf.
The client is a renowned financial institution in Canary Wharf with stunning new state of the art offices.

This role is 40 hours a week, Monday - Friday excluding bank holidays from 7am until 6pm

Main Responsibilities

Your responsibilities will include:

  • Being in charge of day to day running of our client floor meetings
  • Being a main point of contact for key stake holders on the office floor and building strong relationships with them
  • Proactively dealing with guest requests in an efficient, friendly and timely manner, ensuring all business requirements are dealt with promptly and professionally
  • Making sure meeting rooms are impeccable and equipment is in working order
  • Managing employee lockers
  • Making sure refreshment centres, print hubs and general maintenance on floors are in perfect order
- have an outgoing personality that easily builds rapport with other people
- be passionate for delivering great service and going the extra mile
- display excellent personal presentation and interpersonal skills
- have the ability to work as a part of a team and great communication skills
- be flexible, and taking initiative and attention to detail are key
- ideally have experience in 5-star customer service

About The Company

Why Rapport?


Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities.

We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.


We are committed to equality of opportunity and inclusion within the workplace and we celebrate everyone's differences and diverse backgrounds.

We have created a number of Employee Networks as part of our "Be Yourself at Rapport" programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.


Our Ambassador's mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.


Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.


  • Some of the benefits you will have access to:_
  • Refer a friend Scheme
  • Pension
  • Life Assurance
  • Access to our Perks at Work Benefits Portal for various discounts
  • WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
  • One Paid Day for Charity Work

About the Company


Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services.

Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.


We are very proud to count some of the UK's most forward-thinking, blue chip companies as our clients, from small boutique firms to large multi-site International corporations, all with a common goal to provide excellent Customer Service.


Our most prestigious awards include:

  • In the 2021 'Best Companies to work for' awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
  • We were awarded three stars from 'Best Companies', their ultimate accolade, in 2021 signifying a 'World Class' company.
  • Top 30 Best Places to Work in Hospitality in 2021 winner.
  • Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019
ion.

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