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Floor Staff
3 months ago
This is an exciting opportunity to join a thriving company at a time of growth. Grandstand Events, are currently seeking professional Floor Staff to work as part of the team, ensuring the highest possible level of customer focus, with the smooth, fast and professional service expected in a high capacity, high profile bar such as The Oasis Bar and Terrace are maintained, supporting the team to ensure a seamless experience for the customer.
**Oasis Bar & Terrace** is an all new venue launching in June 2024, and will become London's most loved alfresco bar located in the heart of Canary Wharf. Appealing to a broad audience due to its location, size, dual offering of the ground floor and terrace spaces and open-air environment, this venue can host many local corporate post-work get-togethers and small to medium corporate events.
The venue operates over a ground floor and terrace level which is open air.
The ground floor operation is a fast-paced high-volume environment which switches configuration between Spring/Summer and Autumn/Winter. During the Summer months we operate across a 17-meter-long bar serving between 250 - 2000 people a day (depending on what entertainment/sport is playing on the large screens in the park), and in the winter month we reduce the length of the bar to a 5-meter-long bar and become an enclosed venue with the ability to offer table service.
The terrace offering is an entirely new, and elevated space to allow table service, the introduction of cocktails and bottle to table service as well as a lite-bites menu, and occasional live music.
We serve over 100,000 thirsty customers throughout the year, and trade seven days a week. A modern and contemporary alfresco bar, Oasis Bar & Terrace operates from the morning coffee service through the evenings livelier crowd. We pride ourselves on the quality and speed of service, and aim to surprise and delight our guests, at every opportunity.
You're passionate about hospitality and people. You are task oriented and thrive in a place where you feel like you are part of a family and can grow your career. You know your role is crucial to the highest possible level of customer focus, engaging with the patrons with a smooth, fast and professional service expected in a high capacity, high profile bar such as The Oasis Bar and Terrace are maintained, supporting the team to ensure a seamless experience for the customer.
Your experience as a floor team member will enable you to advise and guide the patrons with details on the ingredients, tastes and the overall qualities of the beverages you are providing. Training and constant improvement are important to you and brewery supplied training on the offerings supplied at the Oasis Bar and Terrace will be given to ensure you are able to achieve this part of your duty.
Your character and approach will be just as important as your skills and experience, with an eye to the detail of your role, the venue and your personal appearance.
Finally, and most importantly, you will need to be highly social, upbeat and friendly; confident and can handle pressure well; thrive in a busy high-volume, high-energy environment; manage multiple tasks and stakeholders with ease.
Grandstand Events (London) Ltd loves a good, can-do attitude and someone who is ready to roll up their sleeves as part of the team.. Your character and approach will be just as important as your skills and experience.
As a vital part of the daily operation of the Oasis Bar and Terrace, you will work with the team to provide a smooth, fast, knowledgeable, and professional service, ensuring the customer experience is as seamless as possible, all with a smile and light-hearted customer engagement as the brand ambassadors for the Oasis Bar and Terrace.
Your main responsibilities will include:
- Take food and drink orders from guests or servers
- Record sales and take cash or card payments accurately
- Work with the Host team to ensure tables are being turned
- Serve drinks and food, clear, clean and relay tables
- Ensure the daily and weekly cleaning duties are adhered to
- Have very good knowledge to be able to recommend products to guests
- Maintain an upbeat, positive and charismatic demeanour with all guests and staff
- Have pride in your appearance and adhere to the strict uniform policy.
**Skills and Experience**:
- Floor Experience Advantageous
- Communication and people skills
- Willingness to work during peak hours, including nights, weekends, and holidays
- Self-motivated
**Job Types**: Full-time, Part-time, Permanent
Pay: £11.50-£12.50 per hour
Expected hours: 24 - 48 per week
**Benefits**:
- Company pension
- Discounted or free food
- Employee discount
Day range:
- Every weekend
- Holidays
- Weekend availability
Shift:
- 10 hour shift
- 12 hour shift
- 8 hour shift
Ability to commute/relocate:
- Canary Wharf, E14 5AB: reliably commute or plan to relocate before starting work (preferred)
**Experience**:
- Hospitality: 1 y
