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Servicing Complaint Handler

3 months ago

Luton, Luton, United Kingdom FirstPort (UK) Full time
Complaint Handler

Hours:
Monday- Friday 9am-5pm
Taking ownership of your customer's issues using your balanced, can-do attitude to find a suitable resolution, with the support of your colleagues across the business
Providing friendly, professional support to your customer, providing a resolution within 48 hours where possible and ensuring they are updated regularly
Working with the wider Customer Support Team to create improvement initiatives to ensure the service failings aren't repeated, driving a culture of continuous improvement
This role reports to the Customer Support Manager.

You'll have demonstrable experience of providing and implementing successful service recovery interventions and considerable customer service experience in a fast-paced, regulated environment.

Excellent communication skills with a high standard of spoken and written English are required for the role, as is the confidence to build relationships across a broad spectrum of departments
Previous experience of responding to complaints via social media and live chat and experience of Salesforce applications preferable.
FirstPort is the UK's leading property management company, caring for our customers' homes across England, Wales and Scotland.

FirstPort is a member of the Association of Residential Managing Agents (ARMA), the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS).

By joining us, you will work with industry professionals who are committed to providing the highest levels of customer service, as well as ensuring we put our people first.

The benefits of working with us can include free parking, free fruit, discounted gym membership, a true work-life balance and the opportunity of growth and progression.

In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.

We're committed to promoting diversity at FirstPort and recruit on merit.

If you meet the criteria for the role, we'll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager.