Service Designer

2 weeks ago

London, Greater London, United Kingdom Refugee Action Full time

Our vision is that refugees and asylum seekers will be welcome in the UK. They will get justice, live free of poverty, and be able to successfully rebuild their lives.

Applications for this role are only open to people who identify as having lived experience of forced displacement due to war, invasion, persecution or human rights abuses

(This also includes British nationals living/working overseas who have been forced to leave due to war, invasion, persecution or human rights abuses)

Current Refugee Action employees with and without lived experience, are eligible to apply.

About Refugee Action
Refugee Action exists to work with refugees and people seeking asylum who've survived some of the world's worst regimes.

We are a national charity with more than 40 years' experience of empowering people who've survived some of the world's worst regimes to secure the protection and support that they need to live with dignity and respect and build a new life in the UK.

We do this by providing expert advice and casework, building the capacity of partner organisations and campaigning on the policies that affect them.

We're looking for a Service Designer to join the Experts by Experience and Partnerships directorate to:

  • Collaborate with team members to lead human-centred and community-centred pieces of work with organisations across the asylum and refugee sector.
  • Develop the existing digital products which run across the directorate and support the development of programmes with the GPP and EBE teams.
  • Innovate with the team to understand the changing needs of organisations and their communities to design ways of increasing collective impact.

To succeed in the role you will need to demonstrate:

  • Understanding of the needs, hopes and experiences of asylum seekers and refugees in the UK with an understanding of how the UK's hostile and racialised border regime impacts those affected by it
  • Commitment to Shifting Power and anti-racist practices
  • Knowledge and experience of co-production, human-centred and community-centered methodologies
  • Excellent project management skills and ability to plan and manage own workload
  • Excellent training/coaching and facilitation skills.
  • Experience, skills, or ability to provide line management support with a desire to develop these skills
  • Understanding of how to develop excellent collaborative relationships with those who are operating in a fast-paced, high-pressure environment working with vulnerable and/ or traumatised individuals
  • Excellent communication skills including the ability to create accurate verbal and written content, presentations and reports in English
  • Open and reflective attitude to own work and experience

For online Information Sessions via Zoom, please register via the links below:
Register Here for an online Information Session via Zoom
on Wednesday 15th March 11 am -12 pm
We would also be happy to try and answer any questions you may have, please contact us directly if you can't make the meetings:

Closing date:
Monday 23:59 27th March 2023

Interviews:
Wednesday 5th April 2023

Refugee Action only operates in the UK, so all roles are UK-based, and you must have the right to work in the UK.
This role is not on the Shortage Occupation List.

If you have permission to work that is restricted to the Shortage Occupation List, we will be unable to appoint you to this role.

You can find out which roles are on the shortage occupation list via these two links:

  • Skilled Worker visa: shortage occupations
  • Skilled Worker visa: shortage occupations
for healthcare and education


We are currently campaigning for people seeking asylum to have the right to work in the UK, see our Lift the Ban campaign here.


ADVICE ON COMPLETING YOUR APPLICATION

  • Uiux Designer

    2 weeks ago

    London, Greater London, United Kingdom EXL Service Full time

    Overview:EXL (NASDAQ:EXLS) is a global analytics and digital solutions company that partners with clients to improve business outcomes and unlock growth. Bringing together domain expertise with robust data, powerful analytics, cloud and AI to create agile, scalable solutions and execute complex operations for the world's leading corporations. EXL was founded...

  • Design Services Designer

    2 weeks ago

    London, Greater London, United Kingdom Brio Digital Full time

    Brio Digital is currently assisting a Health Tech consulting firm that is seeking a service designer for a sizable project in the public sector.About the Job: In this role as Senior Service Designer (Contract), the selected candidate will be responsible for leading the design strategy for new products and services, ensuring a user-centric approach throughout...

  • Design Services Designer

    2 weeks ago

    London, Greater London, United Kingdom Financial Ombudsman Full time

    Service Designer Are you looking for a role that enables you to design innovative service solutions, optimise service delivery, and create exceptional customer experiences? Contract : Permanent Transformation Projects Enablement Manager Our permanent hybrid policy sees us all working at least four days across a fortnight in the office At the Financial...

  • Design Services Designer

    2 weeks ago

    London, Greater London, United Kingdom Isrecruit Full time

    Sign in to save Service Designer at ISR Recruitment . Senior Recruitment Consultant | ISR Recruitment Limited | You will be joining a vibrant team focused on delivering as a Service Designer that will see you embark on a thrilling journey consulting alongside a range of agile cross-functional squads, where your expertise in User Centered Design (UCD) and...

  • Design Services Designer

    2 weeks ago

    London, Greater London, United Kingdom ISR Recruitment Full time

    You will be joining a vibrant team focused on delivering as a Service Designer that will see you embark on a thrilling journey consulting alongside a range of agile cross-functional squads, where your expertise in User Centered Design (UCD) and User Experience (UX) will shape ground-breaking digital transformation projects across a spectrum of vital digital...

  • Design Services Designer

    2 weeks ago

    London, Greater London, United Kingdom Alomundus Full time

    Job Title: User Researcher at Alo Mundus- Conducting in-depth interviews, surveys, and usability tests to comprehend the needs, challenges, and behaviors of our users.- Creating service blueprints and customer journey maps to visualize user interactions effectively.- Utilizing research insights to brainstorm creative solutions for enhancing user experience.-...

  • Content Designer

    2 weeks ago

    London, Greater London, United Kingdom UK Civil Service Full time

    Job summaryOpportunity to tell the story of how Ofgem works to protect energy consumers.�Ofgem is Great Britain�s independent energy regulator. Ofgem�s purpose is to protect energy consumers, especially vulnerable people, by ensuring they are treated fairly and benefit from a cleaner, greener environment.�This is an exciting time to join our Content...

  • Service Designer

    2 weeks ago

    London, Greater London, United Kingdom Brio Digital Full time

    Brio Digital collaborates with a Health Tech consultancy searching for a skilled Senior Service Designer for a significant project in the public sector.Job Title:Senior Service Designer (Contract)Location: UK WideContract Duration: 5 MonthsRate:£575/day Inside IR35Service Designer Key Responsibilities:Design Leadership:Set the design strategy for new...

  • Service Designer

    2 weeks ago

    London, Greater London, United Kingdom Brio Digital Full time

    Brio Digital are currently supporting a HealthTech consultancy who are looking for a contract service designer for a large piece of work in the public sector.Job Title:Senior Service Designer (Contract)nLocation:UK WidenContract Duration:5 MonthsnRate:£550/day Inside IR35nNHS Experience is absolutely essential*Service Designer Key Responsibilities:nDesign...

  • Service Designer

    2 weeks ago

    London, Greater London, United Kingdom Brio Digital Full time

    Brio Digital is currently supporting a Health Tech consultancy that is looking for a contract service designer for a large piece of work in the public sector.Job Title: Senior Service Designer (Contract)Location: UK WideContract Duration: 5 Months.Rate: £575/day Inside IR35Service Designer Key Responsibilities:Design Leadership: Lead the design strategy for...

  • Service Designer

    2 weeks ago

    London, Greater London, United Kingdom Brio Digital Full time

    Brio Digital are currently supporting a HealthTech consultancy who are looking for a contract service designer for a large piece of work in the public sector. Job Title: Senior Service Designer (Contract) Location: UK Wide Contract Duration: 5 Months. Rate: £550/day Inside IR35 ****NHS Experience is absolutely essential**** Service Designer Key...

  • Experience Designer- Researcher

    2 weeks ago

    London, Greater London, United Kingdom Parliamentary Digital Service Full time

    Generating insights into the users of our digital products and services, you will act as the customer's champion.We will look to you to guide the design process with skill and tenacity as you: plan, design and conduct wide-ranging analysis from briefs through to final reports build a high-performing culture that truly values user insights promote a...

  • Service Designer

    2 weeks ago

    London, Greater London, United Kingdom Experis Full time

    Outside IR35, Regular Travel, IT Service Design, Cyber Digital Transformation,My leading client is looking for a Service Designer with a focus on working on Cyber Security projects and you must be really keen on travel into Europe on a regular basis. You will must have experience of providing responsibility for the ownership and leadership of all service...

  • Service Designer

    2 weeks ago

    London, Greater London, United Kingdom Stealth iT Recruitment Full time

    What you'll do:Maximise the value we deliver for our clients right from the inception to real life application of Service Design. Support our clients through the end-to-end service design process to design and develop innovative products and services. This process will be all the way from ideation and inception through to solution build and testing. Champion...

  • Service Designer

    2 weeks ago

    London, Greater London, United Kingdom Experis LTD Full time

    Role Title: Service DesignerLocation: London, UK (remote till Covid-19)Duration: 6 MonthsRate: £640 per day via umbrella companyBrief overview of the business areasCyber Education and Awareness is a key enabler in the roll out of the Bank's DevSecOps strategy, in particular supporting developers to be 'secure by design'. We want to reimagine how and where...

  • Service Designer

    2 weeks ago

    London, Greater London, United Kingdom Brio Digital Limited Full time

    Direct message the job poster from Brio Digital Lead Consultant - Let's Talk Data & AIHelping Businesses Build The Best Data Teams. Brio Digital are currently supporting a HealthTech consultancy who are looking for a contract service designer for a large piece of work in the public sector. Job Title: Senior Service Designer (Contract) Location: UK Wide...

  • Design Services Designer

    2 weeks ago

    London, Greater London, United Kingdom Optic Group Full time

    Job Description CMF Designer - Colours Materials & Finishes - Contract - LondonOptic Group provide end to end innovative Design Services using cutting edge tools and technology to bring our clients ideas to life in CGI , 3D and immersive interactive experiences; We are highly skilled, experienced experts who have built a strong reputation as a trusted...

  • Service Designer

    2 weeks ago

    London, Greater London, United Kingdom Financial Ombudsman Full time

    Service Designer Are you looking for a role that enables you to design innovative service solutions, optimise service delivery, and create exceptional customer experiences? Contract : Permanent Transformation Projects Enablement Manager Our permanent hybrid policy sees us all working at least four days across a fortnight in the office At the Financial...

  • IT Service Designer

    2 weeks ago

    London, Greater London, United Kingdom CBSbutler Full time

    IT Service Designer (Service Transition Management)Location: Preston, Frimley or Filton (1 day p/quarter in office)Salary: £50,000 - £60, % Bonus + excellent bens.What you'll be doing - IT Service Designer (Service Transition Management)Designing Services for optimal availability via introduction of robust proactive service management processes and...

  • Service Designer

    2 weeks ago

    London, Greater London, United Kingdom Financial Ombudsman Full time

    Looking for a fresh challenge? Explore our current job opportunities. If you come across a position that resonates with you, we encourage you to go for it.Exciting Opportunity as a Service Designer at Financial Ombudsman ServiceDo you aspire to design cutting-edge service solutions, enhance service delivery, and craft outstanding customer...