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Dispatch Administrator
2 weeks ago
We are looking for a Dispatch Administrator to join a well established, successful and rewarding business who is willing to work in Swindon.
Main concept of the role:
You will primarily be responsible for ordering of hearing aids, maintaining stock levels and distribution of aids to the field teams and courier arrangements.
Administration:
- Respond to incoming telephone calls as necessary.
- Data input and filing.
- Handle incoming post in relation to our Hearing Development and deal with our courier bags, recording what has come in as appropriate manner.
- Report any issues to Pro Services & Logistics Team Leader, Audiology Clinical & IQIPS Lead, Audiology Manager and Head of Hearing as and when required.
- Update Patient Services for patient queries relating to batteries, wax traps, fittings etc.
- Assist with outbound calls as and when required (e.g Professional Services call list, End of Pathway, Follow-Up etc).
Logistics:
- Processing orders which will include returns, from receipt through to completion and despatch to field staff for fitting, which will include processing new orders and entering details on to system and processing orders for accessories.
- Liaising with manufactures on outstanding orders and individual specifications.
- Log all returned orders from cancelled appointments.
- Ensure that all cancelled orders are processed including requesting refunds after appropriate authorisation has been given, issuing credits notes and returning hearing aids to laboratory for credit.
- Pick and pack daily work for field staff in line with daily schedules.
- Process stationery and PPE orders on a weekly basis.
- Liaison with couriers for work despatch and returns.
- Liaise with field staff to chase outstanding work.
- Assisting with preparing kits for new field staff members.
- Biannual stock take.
Skills:
- GCSE Grade C or above in Maths and English.
- Good IT/literacy and attention to detail.
- Motivated and focused on achieving own objectives.
- Excellent communication skills.
- Strong time management skills and the ability to take responsibility for and prioritise own workload.
- Organisational ability.
- A professional, approachable nature.
- Ability to achieve high standards at all times and be able to use initiative and creativity.
- Positive 'Can do' attitude with a desire to exceed client expectations.
- Generous pension scheme, matched up to 5%.
- Private medical insurance.
- Life assurance (4 x salary).
- 20 days holiday plus bank holidays.
- Additional holidays with length of service.
- Employee discounts & Weekends off.
- A chance to change people's lives for the better.
Register with us today
Get in touch with:
Chris, Joe and Russell on: for more information regarding any jobs that you may be looking for.
KCJ Training & Employment Solutions are a recruitment agency based in Swindon, Wiltshire.
Salary:
£21,313.00 per year
Benefits:
- Discounted or free food
- Health & wellbeing programme
- Life insurance
- Private medical insurance
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Swindon, Wiltshire: reliably commute or be willing to relocate with an employerprovided relocation package (preferred)
Work Location:
In person
Reference ID:
Dispatch Administrator - Swindon.
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