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Medical Administrator

3 months ago

Swindon, Swindon, United Kingdom TAC Healthcare Full time

About The Role:


We are looking for a Patient Administrator to join our Endoscopy team on a fixed term basis, at our Endoscopy unit in Swindon.

As a Patient Administrator with TAC Healthcare, you will ensure our patients receive a professional and patient focused service throughout their diagnostic pathway.

Working alongside your clinical colleagues in a dynamic, fast paced environment, you will also provide administrative support for the endoscopy services we provide.


What you will do:

  • Providing a welcoming and professional first point of contact for all patients, coordinating their arrival through to departure
  • Dealing with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritisation of queries as appropriate
  • Ensuring that clinically validated appointments are booked appropriately and according to clinical priority on the appointments system
  • Tracking and distributing imaging data and reports to referrers, ensuring that results are dispatched in line with clinical priority and contractual performance indicators
  • Assisting in the completion of month end administrative procedures for the management team
  • Ensuring all patients are invoiced promptly and accurately and that payment is taken on the day, recorded, and banked promptly

About you:

  • Experienced working in a customer or patient focused environment
  • Confident using Microsoft packages and other IT systems
  • Strong communication skills, both written and verbal
  • The ability to work independently and as part of a multi skilled team

What's in it for you:

We offer a fantastic benefits package, which is available through a mobile-enabled rewards platform, called InJoy.

This is your place to access thousands of offers and discounts on a wide range of products and services relating to:
fashion, travel, eating out, technology, leisure and more

In addition to this, we also offer:

  • 27 days annual leave (plus bank holidays)
  • Generous company contribution pension scheme
  • Private medical insurance options
  • Life assurance
  • Hybrid and flexible working opportunities
  • Fantastic learning and development opportunities
  • 24/7 access to a dedicated wellbeing hub and an Employee Assistance Programme
  • Enhanced parental leave
  • Monthly award programme and online peertopeer recognition
  • Long service recognition, with vouchers and additional annual leave
  • Refer a friend bonus
  • Discounts on InHealth's healthcare services
  • Smart tech, Cycle to Work and thousands of discounts and cashback options
  • Paidfor professional memberships and more

About Us:


Here at TAC Healthcare, we pride ourselves on being a versatile and flexible healthcare provider, ensuring our patients receive the very best clinical care and treatments.

We work closely with the NHS to provide flexible, responsive and crucially, high-quality healthcare, through both insourcing and outsourcing.

Our Endoscopy services are both hospital and community based, and support both NHS and private patients.