Current jobs related to Referral and Contact Centre Lead - Leeds, Leeds - Nacro
-
Head of Contact Centre Operations
2 weeks ago
Leeds, Leeds, United Kingdom Local Care Direct Full timeJob DescriptionJob Title: Head of Contact Centre OperationsJob Summary:Local Care Direct is a leading healthcare provider operating 24/7 to deliver high-quality services across West Yorkshire. We are seeking an experienced Senior Manager to lead our Contact Centre Operations, ensuring exceptional customer service and efficient service delivery.Key...
-
Head of Contact Centre Operations
2 weeks ago
Leeds, Leeds, United Kingdom Local Care Direct Full timeJob DescriptionJob Title: Head of Contact Centre OperationsJob Summary:Local Care Direct is a leading healthcare provider operating 24/7 to deliver high-quality services across West Yorkshire. We are seeking an experienced Senior Manager to lead our Contact Centre Operations, ensuring exceptional customer service and efficient service delivery.Key...
-
Head of Contact Centre Operations Manager
7 days ago
Leeds, Leeds, United Kingdom Local Care Direct Full timeJob Title: Head of Contact Centre OperationsJob Summary:Local Care Direct is a non-profit Social Enterprise operating 24/7 to provide various primary & urgent health care services across West Yorkshire.We have a full-time position available for a Head of Contact Centre Operations working hours per week across our Contact Centres based in Bradley & Leeds.The...
-
Head of Contact Centre Operations Manager
7 days ago
Leeds, Leeds, United Kingdom Local Care Direct Full timeJob Title: Head of Contact Centre OperationsJob Summary:Local Care Direct is a non-profit Social Enterprise operating 24/7 to provide various primary & urgent health care services across West Yorkshire.We have a full-time position available for a Head of Contact Centre Operations working hours per week across our Contact Centres based in Bradley & Leeds.The...
-
Parts Contact Centre Representative
2 weeks ago
Leeds, Leeds, United Kingdom Toyota Full timeAbout the RoleWe are seeking an experienced Parts Contact Centre Advisor to join our team at Toyota. As a key member of our Parts Call Centre, you will be responsible for providing exceptional customer service to our valued customers, while also driving sales and building strong relationships with our trade customers.Key ResponsibilitiesProvide pricing...
-
Parts Contact Centre Representative
2 weeks ago
Leeds, Leeds, United Kingdom Toyota Full timeAbout the RoleWe are seeking an experienced Parts Contact Centre Advisor to join our team at Toyota. As a key member of our Parts Call Centre, you will be responsible for providing exceptional customer service to our valued customers, while also driving sales and building strong relationships with our trade customers.Key ResponsibilitiesProvide pricing...
-
Contact Centre Manager
3 weeks ago
Leeds, Leeds, United Kingdom Avature Full timeJob DescriptionJob Title: Accommodation Team LeaderJob Summary:We are seeking an experienced Accommodation Team Leader to join our team at Avature. As a key member of our operations team, you will be responsible for leading a team of customer service advisors in a fast-paced contact centre environment.Key Responsibilities:Customer Service: Provide...
-
Medical Centre Support Assistant
1 week ago
Leeds, Leeds, United Kingdom Beechtree Medical Centre Full timeAbout the RoleWe are seeking a highly motivated and organized individual to join our team as a Care Navigator/Receptionist at Beechtree Medical Centre.Key ResponsibilitiesAs a Care Navigator/Receptionist, you will be the first point of contact for patients and visitors, providing a warm and welcoming experience. Your duties will include:• Receiving and...
-
Medical Centre Support Assistant
1 week ago
Leeds, Leeds, United Kingdom Beechtree Medical Centre Full timeAbout the RoleWe are seeking a highly motivated and organized individual to join our team as a Care Navigator/Receptionist at Beechtree Medical Centre.Key ResponsibilitiesAs a Care Navigator/Receptionist, you will be the first point of contact for patients and visitors, providing a warm and welcoming experience. Your duties will include:• Receiving and...
-
Care Team Lead
1 week ago
Leeds, Leeds, United Kingdom Grand Care Centre Full timeJob Title: Night Care Team LeadAt Grand Care Centre, we are seeking a highly skilled and compassionate Night Care Team Lead to join our team at Guiseley Manor Care Centre. As a Night Care Team Lead, you will play a vital role in ensuring the highest standards of safety, comfort, and care are delivered to our residents.Key Responsibilities:Manage and allocate...
-
Care Team Lead
1 week ago
Leeds, Leeds, United Kingdom Grand Care Centre Full timeJob Title: Night Care Team LeadAt Grand Care Centre, we are seeking a highly skilled and compassionate Night Care Team Lead to join our team at Guiseley Manor Care Centre. As a Night Care Team Lead, you will play a vital role in ensuring the highest standards of safety, comfort, and care are delivered to our residents.Key Responsibilities:Manage and allocate...
-
Contact Centre Operations Manager
2 weeks ago
Leeds, Leeds, United Kingdom EMED Group Full timeAbout the RoleWe are seeking a highly skilled and experienced Contact Centre Advisor and Controller to join our team at EMED Group. As a key member of our operations team, you will play a vital role in ensuring the smooth and efficient delivery of our patient transport and care services.Key ResponsibilitiesManage the allocation of resources to meet patient...
-
Contact Centre Operations Manager
2 weeks ago
Leeds, Leeds, United Kingdom EMED Group Full timeAbout the RoleWe are seeking a highly skilled and experienced Contact Centre Advisor and Controller to join our team at EMED Group. As a key member of our operations team, you will play a vital role in ensuring the smooth and efficient delivery of our patient transport and care services.Key ResponsibilitiesManage the allocation of resources to meet patient...
-
First Contact Support Specialist
3 days ago
Leeds, Leeds, United Kingdom Leeds City Council Full time### Job Summary We are seeking an enthusiastic and flexible individual to join our First Contact Team as a First Contact Support Specialist. The successful candidate will have a desire to support young people through taking referrals, signposting to services, and supporting service delivery teams. ### Key Responsibilities * Take referrals from young...
-
First Contact Support Specialist
3 days ago
Leeds, Leeds, United Kingdom Leeds City Council Full time### Job Summary We are seeking an enthusiastic and flexible individual to join our First Contact Team as a First Contact Support Specialist. The successful candidate will have a desire to support young people through taking referrals, signposting to services, and supporting service delivery teams. ### Key Responsibilities * Take referrals from young...
-
Program Manager and Policy Lead
6 days ago
Leeds, Leeds, United Kingdom Volunteer Centre Full timeProgram OverviewWe are seeking a highly skilled Program Manager and Policy Lead to join our team at Volunteer Centre.As Program Coordinator and Policy Specialist, you will be responsible for managing the SW ISVA program and monitoring the performance of our partners, including National Ugly Mugs and POW (Nottingham).Key Responsibilities:* Manage the program...
-
Program Manager and Policy Lead
6 days ago
Leeds, Leeds, United Kingdom Volunteer Centre Full timeProgram OverviewWe are seeking a highly skilled Program Manager and Policy Lead to join our team at Volunteer Centre.As Program Coordinator and Policy Specialist, you will be responsible for managing the SW ISVA program and monitoring the performance of our partners, including National Ugly Mugs and POW (Nottingham).Key Responsibilities:* Manage the program...
-
Paediatric SARC Medical Lead
3 days ago
Leeds, Leeds, United Kingdom Mountain Healthcare Full timeAbout the RoleWe are seeking a highly skilled and experienced Medical Lead to join our team at Mountain Healthcare, leading our Paediatric Sexual Assault Referral Centres (SARC) services. As a key member of our clinical leadership team, you will be responsible for providing expert clinical guidance and support to our clinicians, ensuring the delivery of...
-
Paediatric SARC Medical Lead
3 days ago
Leeds, Leeds, United Kingdom Mountain Healthcare Full timeAbout the RoleWe are seeking a highly skilled and experienced Medical Lead to join our team at Mountain Healthcare, leading our Paediatric Sexual Assault Referral Centres (SARC) services. As a key member of our clinical leadership team, you will be responsible for providing expert clinical guidance and support to our clinicians, ensuring the delivery of...
-
First Contact Team Member
3 weeks ago
Leeds, Leeds, United Kingdom Leeds City Council Full timeJob Summary: We are seeking an enthusiastic and flexible individual to join our First Contact Team as a Youth Support Specialist. The successful candidate will have a desire to support young people through taking referrals, signposting to services, and supporting service delivery teams.About the Role: As a key member of our team, you will be instrumental in...
Referral and Contact Centre Lead
3 months ago
- Leeds
APPLY ON THE LINK BELOW ONLY
Referral and Contact Centre Lead Salary - £34,253 per annum Job Type - Permanent/Full-Time Hours - 40 hours (including 5 hours paid lunch breaks) Location
- Leeds
About Nacro:
Nacro is more than just a charity; it's a catalyst for change with over 50 years of dedicated service.
We're committed to transforming lives, strengthening communities, and reducing crime across the nation.Our innovative services, including housing support and education programs, tackle the root causes of crime, offering holistic support to unlock individual potential.
We're not just a charity; we're a movement, promoting diversity, inclusion, and a brighter future for all.Company Values:
At Nacro, we believe careers should be about making positive changes. With decades of experience, we're passionate about empowering vulnerable individuals and driving social justice.
About the Role:
Lead the team by example by upholding Nacro's values and behaviours and translating those into everyday activity. Be prepared to make difficult decisions and support direct reports to make difficult decisions.
Own and set direction for a team/direct reports to deliver the organisational and local priorities.
Take responsibility for the communication of organisational and local messages through regular and effective team meetings.
Set clear objectives and performance targets for each direct report using the appraisal process and monitor through regular one to ones.
Challenge direct reports to continually consider better ways of delivering outcomes for their service users/learners.
Provide development and support to your direct reports to ensure their effectiveness and wellbeing.
The Role of Referral Officer is integral to the success of the service and sits within the Referral Team at our new offices in Leeds.
Key Skills, Experience and Knowledge
Understanding and Commitment to the Nacro's Values.
Knowledge of the issues affecting people in contact with the Criminal Justice System and/or people experiencing homelessness.
Ability to develop person centred support and move on planning.
Understanding of safeguarding.
Ability to work with vulnerable adults with complex needs (such as substance misuse, physical health, mental health, seeking employment and housing support).
Flexibility to travel within your allocated patch for training and team meetings and be flexible to cover other local patches as required.
What you can expect from us
A dynamic and supportive team who delivers results for the people we support every day.
A commitment to helping you learn and develop your career.
-
Excellent benefits including annual leave entitlement, enhanced pay for sickness absence, family leave, cycle to work scheme, season ticket loans, pension scheme, health cash plan and many more. For further information about Nacro's amazing benefits, please click here
for more information about the role and to apply, please click
here
An Enhanced DBS check is required for this role, as well as registration on the DBS Update Service. These will be completed as part of the Pre-Employment Screening process. This role also requires a Prison Clearance.
Pay:
Up to £34,253.00 per year
Benefits:
- Company pension
Schedule:
- Day shift
- Monday to Friday
Experience:
- Leading and managing a team: 1 year (required)
- service improvement delivery: 1 year (required)
- managing change effectively: 1 year (required)
- Driving continuous improvement in service: 1 year (required)
- Proficiency in data analysis and reporting: 1 year (required)
Work Location:
In person
Application deadline: 22/05/2024
Reference ID:
CAS2612