Parts Contact Centre Representative

2 weeks ago


Leeds, Leeds, United Kingdom Toyota Full time

About the Role

We are seeking an experienced Parts Contact Centre Advisor to join our team at Toyota. As a key member of our Parts Call Centre, you will be responsible for providing exceptional customer service to our valued customers, while also driving sales and building strong relationships with our trade customers.

Key Responsibilities

  • Provide pricing information and guidance to customers to gain their business and build a strong rapport
  • Order and manage the delivery of parts to customers, ensuring timely and efficient service
  • Agree payment and delivery schedules with customers, while maintaining a high level of customer satisfaction

Requirements

  • Excellent communication and interpersonal skills, with a friendly and professional telephone manner
  • Confidence, professionalism, and a passion for delivering exceptional customer service
  • Ability to build long-lasting relationships with customers and understand their needs to guide them towards the right products
  • Experience in stock ordering and management in a similar role

What We Offer

  • A competitive salary and excellent benefits package
  • Opportunities for career growth and development within the company
  • A dynamic and supportive team environment


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