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Lettings Administrator

3 months ago

Berwick, Northumberland, United Kingdom Haven Full time
Lettings Administrator - Holiday Park
Come and join our One Great Team here at Haven We have a fantastic opportunity for a Lettings Administrator to join us on a full time, permanent basis supporting our Lettings, Sales and Experience Teams on our Holiday Park
A little About Us & What's In It For You


At Haven we are on a mission, to give our guests a great time with memories that last a lifetime.

We are part of the award-winning Bourne Leisure family, with our 39 wonderful Haven Parks, stretching across the whole of the UK.

We are proud to be one diverse Team in the business of making holiday magic, where every one of us has an important part to play, creating memories for our guests and looking after each other with genuine care and understanding.

Helping us to become the UK's most loved holiday and holiday home business.

  • Free use of our Leisure Facilities, including swimming pool
  • Up to 50% Discount off food on Park, including with our partner brands
  • Opportunity to use our Corporate Box at the O2 Arena
  • Fantastic Discounts with many national Brands & Retailers
  • 20% Discount to you, your family & friends across Haven & Warner Leisure Hotels
  • Reward & Recognition Schemes
  • Great opportunities to develop with fully funded qualifications (Level2 to Masters Degrees)
  • 20% Discount in our onPark shops
  • We offer a fantastic Health, Mind & Money Support Programme

Working HOURS: 45 per week over 5 days
What You'll Be Doing
The Lettings Administrator supports the Head of Holiday Home Revenue with the consistent delivery of our Letting Owner promises.

They will support the delivery of 4 key areas - availability requirements and grid management, new owner awareness and sign up of our Letting Service, delivering consistently on the owner promises within Letting and ensuring our Letting Service is consistent through compliance and commitment of Company processes.


  • General administration duties for Letting Owners, including safety and legislative compliance checks
  • Responsible for Sublet Owners Holiday Homes with a focus on increasing the amount of letting breaks throughout the Season
  • Seek out and act upon regular Owner feedback to build understanding and respond to Lettings Owner needs.
  • Confidently deal with Letting Owners concerns with the ability to resolve problems, show empathy and understanding
  • Communicate between Guests and Owners regarding repairs, providing updates throughout the process
  • Maintain an effective and informative relationship with the park Experience Team, providing feedback on sales and/or service KPIs
What We Would Like You To Bring

  • Must be highly competent (and confident) in computer and IT systems
  • Evidence of previous administrative roles
  • Natural communicator with a passion for helping people
You may start with us as a Lettings Administrator and grow into a General Manager's role Either way we would love an opportunity to discuss our Park based roles with you and all we have to offer you by joining our Team at Haven
At Haven (part of Bourne Leisure
Ltd) we are committed to nurturing a fully inclusive, diverse, and equitable
workplace across every area of our business, where every one of our team feels
like they really belong and can truly be themselves. Whether you're
looking for the first step in your career or you're on your second or third
such as LGBTQ+, ethnic minorities and people with disabilities. If you
feel this role is a good fit for you, we'd love to hear from you. For more
information on our Inclusion and Diversity commitments please
visit our careers site and social pages.

We are keen to ensure that we
needs. If you require any support or reasonable adjustments during the