Lettings Coordinator

We are seeking a highly skilled and experienced Lettings Administrator to join our Holiday Home Revenue Team at Haven Holidays. As a key member of our team, you will be responsible for supporting the Head of Holiday Home Revenue in delivering exceptional customer service to our letting owners.

• Deliver consistent and high-quality customer service to letting owners, ensuring their needs are met and exceeded.
• Support the Head of Holiday Home Revenue in managing the lettings process, including availability requirements and grid management.
• Develop and maintain effective relationships with letting owners, park experience teams, and other stakeholders.
• Identify and resolve customer complaints and concerns in a timely and professional manner.
• Contribute to the development and implementation of strategies to improve customer satisfaction and retention.
• Perform administrative tasks, including data entry, reporting, and compliance checks.

• A competitive salary and benefits package.
• Opportunities for career development and professional growth.
• A dynamic and supportive work environment.
• Access to training and development programs.
• A comprehensive rewards and recognition scheme.

• Proven experience in a customer-facing role, preferably in a sales or lettings environment.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and problem-solving skills.
• Proficiency in computer and IT systems, including Microsoft Office and CRM software.