Guest Experience Team Member

5 months ago


BerwickUponTweed, United Kingdom Haven Full time

Come and join our One Great Team here at Haven We have an opportunity for a Guest obsessed, customer service focused individual to join our Guest Experience & Reception Team, where you will help us to create great memories that last a lifetime for our Guests

A little About Us & What’s In It For You

At Haven we are on a mission, to give our guests a great time with memories that last a lifetime. We are part of the award-winning Bourne Leisure family, with our 39 wonderful Haven Parks, stretching across the whole of the UK. We are proud to be one diverse Team in the business of making holiday magic, where every one of us has an important part to play, creating memories for our guests and looking after each other with genuine care and understanding. Helping us to become the UK’s most loved holiday and holiday home business.
- Free use of our Leisure Facilities, including swimming pool
- Up to 50% Discount off food on Park, including with our partner brands
- Opportunity to use our Corporate Box at the O2 Arena
- Fantastic Discounts with many national Brands & Retailers
- 20% Discount to you, your family & friends across Haven & Warner Leisure Hotels
- Reward & Recognition Schemes
- Great opportunities to develop with fully funded qualifications (Level2 to Master's Degrees)
- 20% Discount in our on-Park shops
- We offer a fantastic Health, Mind & Money Support Programme

**Pay Rates**: 16 to 17 from £7.50 / 18+ from £9.97 up to £10.42 per hour depending on age

**Working Hours**: Full Time or Part Time / Various Days & Hours Available
What You'll Be Doing
As a Guest Experience Team Member, you will be a key player in helping to deliver memories that last a lifetime for our Guests and Owners. Always focused on delivering excellent customer service with a problem-solving attitude and striving to meet every Guests individual needs.

**As part of the wider Guest Experience Team you will**:

- Prepare Welcome Packs
- Welcoming Guests at our busy reception
- Make courtesy check-in calls to arriving Guests
- Share your local knowledge with our Guests
- Work with the Team to resolve Guest and Owners queries quickly and efficiently
- Communicate between Guests and Owners regarding repairs, providing updates throughout the process
- General administration duties for Letting Owners
- Responsible for Sublet Owners Holiday Homes with a focus on increasing the amount of letting breaks throughout the Season

What We Would Like You To Bring

You may already be a Hotel Receptionist or a Customer Service Advisor, but you really don’t need any experience to join our TeamAll we are looking for is a natural communicator with a genuine passion for helping people by delivering first class customer service, even at the busiest times.

You may come for a season and stay for a decade. You may start with us as a Team Member and grow into a General Manager’s roleEither way we would love an opportunity to discuss our Park based roles with you and all we have to offer you by joining our Team at Haven


  • Bar Team Member

    5 months ago


    Berwick-Upon-Tweed, United Kingdom Leaping Salmon Full time

    **Location: Leaping Salmon Berwick Upon Tweed** Are you a great team player? You don’t need any experience to join as a Bar Team Member as we will teach you the rest. We want you to be able to connect with the team and deliver a great experience to our guests. **Can you** - _Welcome and engage every guest_ - _Prepare and serve our high-quality food and...


  • Berwick-Upon-Tweed, United Kingdom Leaping Salmon Full time

    **Location - Leaping Salmon** Are you a great team player? You don’t need any experience to join as a Front of House Team Member as we will teach you the rest. We want you to be able to connect with the team and deliver a great experience to our guests. **Can you** - _Welcome and engage every guest_ - _Prepare and serve our high-quality food and drink_ -...

  • Kitchen Team Member

    5 months ago


    Berwick-Upon-Tweed, United Kingdom Leaping Salmon Full time

    **Location: Leaping Salmon Berwick Upon Tweed** Are you a Kitchen Team Member looking for your next challenge, or a Kitchen Porter who is ready to take the next step? **Do you have** - _A passion for Hospitality _ - _A willingness to learn new skills everyday _ - _A Keen eye for detail _ - _The ability to assist the Head Chef with orders, stock taking,...

  • Kitchen Team Member

    5 months ago


    Berwick-Upon-Tweed, United Kingdom Leaping Salmon Full time

    Are you a Kitchen Team Member looking for your next challenge, or a Kitchen Porter who is ready to take the next step? **Do you have** - _A passion for Hospitality _ - _A willingness to learn new skills everyday _ - _A Keen eye for detail _ - _The ability to assist the Head Chef with orders, stock taking, food hygiene, _ - _The experience to maintain...


  • Berwick, Northumberland, United Kingdom Haven Full time

    Lead a Team of Experience ExpertsHaven is seeking a highly skilled and experienced leader to join our Senior Leadership Team as the Head of Guest Experience. As a key member of our team, you will be responsible for leading a large Experience Team to continuously improve the Team, Guest, and Owner experience.Key Responsibilities:Leadership: Provide visionary...

  • Kitchen Team Member

    5 months ago


    Berwick-Upon-Tweed, United Kingdom Leaping Salmon Full time

    **Location - Leaping Salmon** Are you a Kitchen Team Member looking for your next challenge, or a Kitchen Porter who is ready to take the next step? **Do you have** - _A passion for Hospitality _ - _A willingness to learn new skills everyday _ - _A Keen eye for detail _ - _The ability to assist the Head Chef with orders, stock taking, food hygiene, _ -...


  • Berwick-Upon-Tweed, United Kingdom Haven Full time

    Come and join our One Great Team here at Haven! We have full time and part time opportunities for Children's Creative Activities Team Members to join our Sports & Leisure Team, who will help us create great memories that last a lifetime for our guests! A little About Us & What’s In It For You At Haven we are on a mission, to give our guests a great time...


  • Berwick-Upon-Tweed, United Kingdom Premier Inn Full time

    We're currently recruiting in our Berwick-upon-Tweed Premier Inn. Working 16 hours per week, paying up to £11.79 per hour. **Housekeeping Team Member - Berwick-upon-Tweed Premier Inn** Come and be a Housekeeper at Berwick-upon-Tweed Premier Inn. You’ll join a fun housekeeping team that takes pride in cleaning to create the hotel rooms that help our...


  • Berwick-Upon-Tweed, United Kingdom Premier Inn Full time

    We're currently recruiting in our Berwick-upon-Tweed Premier Inn. Working 12 hours per week, paying up to £11.79 per hour. **Housekeeping Team Member - Berwick-upon-Tweed Premier Inn** Come and be a Housekeeper at Berwick-upon-Tweed Premier Inn. You’ll join a fun housekeeping team that takes pride in cleaning to create the hotel rooms that help our...

  • Waiting Team Member

    6 months ago


    Stratford-upon-Avon, United Kingdom Bistrot Pierre - Midlands Team Member Full time

    Why should you join our team?We currently have a wonderfulopportunity to join our dynamic team as a Waiting Team Member.Every member of our Bistrot team plays an integral part in delivering the bestpossible experience for our guests. We pride ourselves on our welcoming andinclusive environment for our employees to excel and develop in their roles.We also...


  • Berwick-Upon-Tweed, United Kingdom Premier Inn Full time

    We're currently recruiting in our Berwick-upon-Tweed Premier Inn. Working 16 hours per week, paying up to £10.82 per hour **Ground Floor Team Member - Berwick-upon-Tweed Premier Inn -** Hotel** Come and be a Ground Floor Team Member at Berwick-upon-Tweed Premier Inn. As the friendly face of our hotel, use your fun personality and your customer service...

  • Fast Food Team Member

    5 months ago


    Berwick-Upon-Tweed, United Kingdom Haven Full time

    Summary Come and join our One Great Team here at Haven as a Fast Food Team Member Location Wonder at the amazing clifftop views of the coast, and walk the wild coastline at Berwick Holiday Park. Magdalene Fields, Berwick-upon-Tweed, Northumberland TD15 1NE GBR Job Details Come and join our One Great Team here at Haven as a Fast Food Team Member! Who...


  • Stratford-upon-Avon, Warwickshire, United Kingdom Stratford Manor Hotel Full time

    Delivering Exceptional Guest ServiceWe are seeking a talented and enthusiastic individual to join our Food and Beverage team as a Guest Experience Specialist. As a key member of our team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Provide outstanding...


  • Stratford-upon-Avon, Warwickshire, United Kingdom Stratford Manor Hotel Full time

    Delivering Exceptional Guest ServiceWe are seeking a highly motivated and enthusiastic Food and Beverage Team Member to join our team at Stratford Manor Hotel & Spa. As a key member of our hospitality team, you will be responsible for ensuring that our guests receive a warm and welcoming experience in our Food and Beverage areas.Key Responsibilities:Provide...

  • Team Member

    1 month ago


    Berwick-upon-Tweed, United Kingdom Homebase Part time

    We all have a part to play in making Homebase such a fantastic place to work and shop and while our customers are at the heart of everything we do, we know that without our store team members, we wouldn’t be here. When you join our team, our promise to you is that as a part of the Homebase family, we will value you, we will offer you fantastic training and...


  • Stratford-upon-Avon, Warwickshire, United Kingdom DoubleTree by Hilton Stratford upon Avon Full time

    Delivering Exceptional Guest ServiceWe are seeking a passionate and dedicated Food and Beverage Team Member to join our team at DoubleTree by Hilton Stratford-upon-Avon. As a key member of our hospitality team, you will be responsible for ensuring that our guests receive a warm and welcoming experience in our Food and Beverage areas.Key...

  • Bar Team Member

    4 weeks ago


    Kingston upon Thames, Greater London, United Kingdom Stonegate Group Full time

    About the RoleWe are seeking a skilled Bar Team Member to join our team at The William Bourne. As a Bar Team Member, you will be responsible for delivering exceptional guest experiences and providing top-notch service to our customers.Key ResponsibilitiesWelcome and engage every guest, ensuring they feel valued and appreciated.Prepare and serve high-quality...

  • KFC Team Member

    2 weeks ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom EG Group Full time

    Key Responsibilities:We are seeking a skilled Team Member to join our KFC restaurant team. As a key member of our team, you will be responsible for delivering exceptional guest experiences, handling cash, cleaning, and maintaining food safety front of house. You will also contribute to the smooth running of our middle of house operations, preparing food,...

  • Team Member

    6 months ago


    Berwick-Upon-Tweed, United Kingdom Fantoosh Full time

    A vacancy has arisen for a member of staff to join our team. The position will be for two/three days per week which must include Saturdays and also as holiday and seasonal cover. Experience of operating a coffee machine/ food handling would be preferred but full training of our procedures will be given. We require a fit, confident, motivated and personable...

  • Bar Team Member

    9 hours ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Stonegate Group Full time

    About the Role:We're seeking a talented and enthusiastic Bar Team Member to join our team at Slug and Lettuce Newcastle Central. As a key member of our team, you'll be responsible for delivering exceptional guest experiences, ensuring our customers feel welcome and valued.Key Responsibilities:Welcome and engage every guest, creating a warm and inviting...