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Occupational Health Receptionist/administrator
3 months ago
All callers to be treated with tact, discretion and courtesy, this will require the ability to exercise judgement when dealing with Trust Staff and Income Generation Clients needs when providing non-clinical information.
To maintain confidentiality at all times.Answer telephone enquiries, take messages accurately; give information and advice (non-medical) in a manner responsive to the clients needs and in accordance with trust process.
Ensure that stationery supplies are adequate and notify Administrator as and when re-stocking is required. Accept deliveries and ensure they are signed for. Assist in the support of OH client portal to ensure client service satisfaction is maintained. Provide cross site cover during periods of absence.
To undertake any other duties as appropriate to Band 2 criteria in order to fulfil the requirements of the service To undertake any training relevant to the post including mandatory training.
To develop and maintain good working relationship with colleagues To suggest improvements in services and procedures wherever possible The Post Holder will ensure compliance with the Trusts Risk Management Policies and Procedures.
These describe the Trusts commitment to risk management, the recognition that or aim is to protect patients, staff and visitors from harm and stress that all staff have a responsibility to minimise risk.
