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Patient Advisor
4 months ago
Customer Service
General Office***
Closing Date: 30 April 2023
Patient Advisor
One Wight Health Ltd
The closing date is 30 April 2023
Job summary
_ This vacancy is being advertised by One Wight Heath Ltd - GP Federation, on behalf of Ventnor Medical Practice._
_Ventnor Medical Practice will remain the substantive employer for this vacancy._
Contract Term:
Permanent:
Contract Type:
Part time or Full time hours
Do you want to be a part of a great team working hard for our patients?
Do you want to provide patient advisor support to our practice?
Ventnor Medical Practice are looking for Patient Advisors who will work directly for the Practice Service Lead.
Patient Advisors are the first point of contact for our patients.
The role will involve optimising the patients journey by receiving, assisting and directing patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
This role is idea for somebody seeking development and experience in patient services and the healthcare sector.Main duties of the job
Main duties of the role
General administrative and communication functions in accordance with set routines, policies, and procedures. To provide a comprehensive high-quality service to the practice and deal efficiently and courteously with patient enquiries.
Responsibilities include:
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- Being part of the telephone hub triaging and booking appointments, dealing with queries from patients
- Reception duty dealing with facetoface patient queries, recording arrival for appointments including vaccination clinics
- Prescription processing
- General administrative duties
Hours of work are generally via shifts to cover the morning or afternoon; however, we may be able to offer a level of flexibility where times and hours of work can be discussed in more detail.
About us
Ventnor Medical Practice is located in the beautiful southern part of the island.
Ventnor has a remarkable history related to health and wellness and we are the next generation of GPs delivering a high standard of care to a population of approximately 8600 patients.
We aim to provide a safe, effective, and caring environment for our patients considering dignity, respect, and compassion at all times.
The practice is open Monday to Friday from and is usually closed on weekends and bank holidays.Job description
Job responsibilities
JOB TITLE:
PATIENT ADVISOR
REPORTS TO:
Patient Services Lead
HOURS:
Variable
Job Summary:
The purpose of the role is to:
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Receive, assist and direct patient in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
Duties and Responsibilities:
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list.
- Opening up/lockingup of practice premises and maintaining security in accordance with practice protocols
- Monitoring the practice appointments system
- Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
- Processing and distributing incoming (and outgoing) mail
- Taking messages and passing on information
- Process hospital/Administration forms
- Filing and retrieving paperwork
- Processing repeat prescriptions in accordance with practice guidelines
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Process recalls and letters
- Providing clerical assistance to practice and Trust staff as required from time to time, including word/data processing, filing, photocopying and scannin
